We have stayed at this property before, we choose to stop in VA Beach on our way further into NC each year. Last year, we had a nice experience. This year, there was UV formal party there which turned into a living nightmare. While I understand that a hotel has no control over what its guests do, they do have control over how they respond to such situations. We were awakened many times over the course of our stay due to drunken people in the hallways and on the balconies. There was fighting involved between floors on the balcony, as well. We NEVER heard security dealing with any of it; if it was too much for your staff, then the VA Beach PD should have been called, it is that simple.
When we checked out the next day, a man was complaining to a staff member about similar issues. I spoke up and echoed his sentiments, while standing there, then I was presented with my receipt. Another staffer apologized to me, sincerely, then tried to get into my account to modify it, (a credit of some sorts I am assuming). Unfortunately, the other agent had closed out my account. The staffer then asked me for my name and number, which I provided with my email address, and assured me that the GM would contact me and send me a gift certificate. I waited, very patiently, for some contact. No one ever called me, this upsets me. It has been
2 and 1/2 weeks.
I think that your front desk is good, however, due to your security, I rated your staff as average.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Oceanside hotel in the heart of the Virginia Beach Resort District, a hotel especially designed to make your Virginia Beach vacation fun, comfortable and convenient. At the Holiday Inn Oceanside hotel, Virginia Beach, VA, all of our 150 rooms offer a beautiful oceanfront view of the coast and boardwalk with a large private balcony, refrigerator, coffee maker, free wireless high-speed Internet access, pay-per-view movies and HBO. Our guest rooms are perfect for family vacations, business travel or that special weekend getaway. Enjoy a delicious meal in your hotel room using our convenient room service or visit Key West Bar & Grill open for breakfast, lunch and dinner. For your enjoyment we also have an oceanfront outdoor cafe for a relaxing meal overlooking the beach and the boardwalk. You are only seconds away from many of the main attractions that Virginia Beach Resort District has to offer such as the Virginia Aquarium and Marine Science Center, Farm Bureau Live and the Virginia Beach Convention Center. Whether you are in Virginia Beach on business or pleasure, the Holiday Inn Oceanside Hotel is the perfect east coast oceanfront retreat. ... more less
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- Also Known As:
- Holiday Inn Virginia Beach - Oceanside (21st) Hotel Virginia Beach
- Virginia Beach Holiday Inn