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“Great Stay - Excellent Service”

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Sheraton Oceanfront Hotel
Ranked #31 of 109 Hotels in Virginia Beach
GreenLeadersSilver level
Ashland
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Stay - Excellent Service”
Reviewed March 5, 2011

My husband and I used a Groupon deal to stay overnight. We were pleasantly surprised to receive an upgrade despite the already discounted price of the room. The room was clean and well appointed with a beautiful view. That evening we ate in the hotel restaurant and the food was very good. The service was excellent, and the manager made a point of thanking us for dining with them. The next morning we had the hotel breakfast which was included in our package, and again the food was terrific as was the service. We would definitely stay here again.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
Thank Lucky127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smedina4, Restaurant Supervisor at Sheraton Oceanfront Hotel, responded to this review, March 6, 2011
Your comments regarding Aqua Vi Restaurant are much appreciated! I'm very pleased that you enjoyed our breakfast and dinner. We always strive to ensure our guests are served the best quality of food matched with terrific service. It was a pleasure speaking with you folks. I hope you will come back to the Sheraton Oceanfront soon and visit Aqua Vi Resaturant.
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974 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (255)
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English first
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2011

The Sheraton at VB s probably one of the best hotels I've ever stayed in. The service was excellent, espeically with us getting in so late (2am) and they were capable of finding us an ocean view room in an instant.
The service to the room was quick and efficent, and we had to waitno more than 5 minutes for a response from room service.

The guest service supervisor Faris Alkhattar was incredible helpful, being able to direct us to any hot spot we were looking for in an instant- form the best hookah bar to the mall, or the most delicious restraunt. If you stay at the Sheraton, please ask specifically for him. He will give you the best assistance and make your stay all the better.

  • Stayed March 2011, traveled as a couple
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Helpful?
1 Thank kupinm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orfva001, Guest Services Supervisor at Sheraton Oceanfront Hotel, responded to this review, March 6, 2011
Thank you very much for your kind comments. It was our absolute pleasure having you as a guest with us. I am truly glad that the staff and I were able to provide you with excellent service during your stay. We hope to see you at the Sheraton Virginia Beach Oceanfront Hotel on your next trip to Virginia Beach!
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Culpeper, Virginia
Level 6 Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 15, 2011

We went to Va Beach for quick Valentine's Day getaway. Booked thru Priceline and got the Sheraton. Upon arrival at check-in we were greeted by the On-Duty manager Jay who told us we were paid in full from Priceline and that we had been upgraded to an Oceanfront on the 10th floor. (Feb. is a slow time of year but the upgrade was very appreciated) They offered to help with our bags and even valet park the car (parking is on the opposite corner across the street) The room was clean, nice decor with two queen beds, mini fridge, closet with iron and ironing board, coffee maker, 25" standard TV and complimentary bottle of water. The bathroom was nice had a real blow dryer, standard soaps and even had 4 bath towels as well as assorted washcloths, etc. Balcony was standard with two plastic chairs, however the railing was made of PVC piping and didn't feel very secure. Overall a very nice experience, Staff was super friendly and helpful, would recommend to anyone with out kids (I felt balcony railing would not be safe for children)

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
Thank cdoc29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliviapop, Guest Services Supervisor at Sheraton Oceanfront Hotel, responded to this review, February 20, 2011
Thank you very much for your review regarding your recent stay at the Sheraton Virginia Beach Oceanfront! I am very delighted to hear you had such an enjoyable experience! I'm glad we were able to upgrade you to one of our deluxe oceanfront rooms. I completely understand your concern about the balcony railing, however, we do have many families with children that stay at our propety all year long. I am happy to say we have never had an issue with the railing not being secure. Of course, we also do have many rooms without balconies if guests would prefer a room without one. Thank you for your feedback and I certainly hope you will choose to stay with us again if your future travels bring you to the Virginia Beach area!
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Vancouver, Canada
Level 6 Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 12, 2011

We used the groupon, which allowed us to stay at about a 50% discount, and included the breakfast (which actually was really bad.. see reviews for Aqua IV in Virginia Beach) - and it turned out to be a great value. Although it was really cold, and ended up snowing the next morning... the hotel is right on the beach, hotel service was great, free wifi, we were satisfied. Only negatives, were parking that was across the street - and the restaurant.. other than that - was good.

  • Stayed February 2011, traveled with family
    • Value
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    • Service
Helpful?
Thank bucatime23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliviapop, Guest Services Supervisor at Sheraton Oceanfront Hotel, responded to this review, February 20, 2011
Thank you very much for your review of the Sheraton Virginia Beach Oceanfront! I am pleased to hear you enjoyed your stay, with the exception of the restaurant experience. I wish the weather had turned out to be a little bit nicer during your stay. Perhaps you'll come visit us during the Spring or Summer when the ocean water gets warm? We'd be very happy to welcome you back! I also read your review of the Aqua Vi Restaurant and made sure to pass it on to the management team. I apologize for the issues you experienced during that part of your stay and hope that it will not deter you from coming to visit us again!
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Maryland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 10, 2011

We stayed at this hotel in early February, the rate was standard for this time of the year. The service was fair, the location was good, but the rooms were awful! This hotel is not updated at all, circa 1980’s in my opinion. Realizing of course that this is a oceanfront hotel, I did expect a better quality room from Starwood hotels! The carpeting was old and filthy, the furniture was sub-standard and the televisions are still the old box sets ( no flat screens), there is a refrigerator and microwave in the room if you like that sort of thing, and extremely small bathrooms for a beachfront property. The only positive for me was that you do get a lovely ocean view. I learned after arriving that this is a pet friendly hotel; please keep this in mind as you consider reservations. After viewing several rooms, trying to find adequate accommodations, the manager was able to give us breakfast vouchers, the room I had booked was the best room they had, ( no suites) and he couldn't offer us anything else. We were up all night with loud noise from the neighboring room, however breakfast was ok, and the view in the restaurant was lovely.
I would NOT recommend this hotel as 3 or even 4 star stay. It is certainly not . I would choose the Virginia Beach Westin, or the Norfolk Waterside Sheraton as alternatives if you like Starwood properties. Try the Hilton Oceanfront otherwise.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
Thank april22Maryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliviapop, Guest Services Supervisor at Sheraton Oceanfront Hotel, responded to this review, February 20, 2011
Thank you for the review regarding your stay at the Sheraton Virginia Beach Oceanfront. I am very sorry to hear that you were not satisfied with our guest rooms or the service you experienced. We always try to provide our guests with a clean and comfortable room as well as exceptional customer service. It is always our goal to exceed your every expectation and I am sorry to hear that we fell short this time. Please accept my sincere apology for the issues you experienced. We do hope you will consider staying with us again if you visit the Virginia Beach area. We would love to change your opinion of the Sheraton Virginia Beach Oceanfront.
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Glen Allen, Virginia
1 review
Reviewed January 31, 2011

Had a Groupon for half price which included breakfast buffet. Hotel was great! Will go back and stay in the summer. Great location, right on the beach.

  • Stayed December 2010, traveled as a couple
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Helpful?
Thank nannyd627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliviapop, Front Desk Supervisor at Sheraton Oceanfront Hotel, responded to this review, February 1, 2011
Thank you for choosing the Sheraton Virgina Beach Oceanfront! I am pleased that we were able to help make your stay in Virginia Beach a terrific one. Thank you again and we are looking forward to your return this summer!
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Bumpass
1 review
Reviewed January 28, 2011

From our first contact with the staff to make reservations to our departure , ALL of the staff were geniunly Human ( not fake to kiss up but trully cared about making us feel welcome and taking care of our needs ) Hats off to the Sheraton Managment to allow this wonderfull atmosphere to exist !! The rooms were imaculate ! The Breakfast Buffet was reasonably priced given the breathtaken view of the ocean. The food quality was exceptional. The pool area air temp was wam as well as the pool. Too often I have been to places where the water is warm but you freeze getting out..We will definetly stay again !! Our 2 year old puppy Golden retriever had a blast barking at the surf and Seagulls !!

  • Stayed December 2010, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Buckshot99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliviapop, Front Desk Supervisor at Sheraton Oceanfront Hotel, responded to this review, February 1, 2011
Thank you for your review regarding your recent stay at the Sheraton Virginia Beach Oceanfront. I am delighted that our staff was able to provide you with such terrific service and that you were able to enjoy our indoor pool area. We look forward to your return if your future travels bring you again to the Virginia Beach area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Oceanfront Hotel

Property: Sheraton Oceanfront Hotel
Address: 3501 Atlantic Ave, 36th Street & Atlantic Avenue, Virginia Beach, VA 23451-2816
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Virginia Beach
#22 On the Beach Hotel in Virginia Beach
#22 Romantic Hotel in Virginia Beach
#30 Business Hotel in Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Oceanfront Hotel 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Warm welcomes and great ocean views greet you at the Sheraton Oceanfront Hotel. Situated on the exclusive northern end of the Virginia Beach Boardwalk with direct beach access. ... more   less 
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Also Known As:
Sheraton Virginia Beach
Virginia Beach Sheraton

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