My family and I just returned from our 5 day vacation at the Sheraton, VA Beach. This was our first time there. Before I begin with my/our review.. I will tell you that the staff at the hotel are all very pleasant and accomadating. The vallet gentlemen work their tails off and do so with a smile :).
Our original vacation was to take place last week in Myrtle Beach, S.C. however, after my husband was hospitalized unexpectedly, we decided to move our vacation closer to home. Our children won't fly, so V.A. Beach was only a 6 1/2 hour drive from Jersey vs. a 13 hour drive to S.C.. We had heard that Virginia Beach was nice at a recent gathering. I had googled hotels in Virginia Beach and came across the Sheraton Hotel Oceanfront and the Hilton. The Hilton was booked so I tried the Sheraton. When I called to find out the rates, etc.. I was told they only had 1 room left, partial ocean view and the cost would be $304.00 per night. I thought it was extremly high but after what we were just through with my husband, I decided to book it and be done with it. When he heard how much the hotel was, he decided to call. Thank goodness he did, because he was told they had 3 rooms left and got a rate of 264.00 per night. After this, I had called reservations back and told them about the price difference. They re-did our reservation to reflect the new price. When I had made the orgininal reservation, I had explained to the man on the phone, that I needed to be on a lower level room in the hotel due to my husband's ankle being swallon, his legs are in pain and he just had surgury on his knee a few months ago. My concern was that if the elevator ever stopped working that my husband would have to use the stairs. The man had said he would note it in the computer. Well... we arrive at the hotel and I checked us in. The lady at the front desk was going to put us on the 11th floor. I had explained the situation regarding my husband and that it was suppose to be noted in the computer about being on a lower level floor. Apparently, it wasn't noted in the computer. What probally happened is when they rebooked us at the lower price, the lady never looked into the notes and didn't carry them over. Anyway, the best they could due was put us on the 6th floor or a "pet" friendly room on a lower level. We took the 6th floor. One of our children just turned 3 and still plays on the floor. I didn't know how well they clean there carpets with the animals in the room. Up to the room we go.... We get to the room. The room was okay. Little stains on the bed spreads. The room didn't have a musty smell. It was warm in the room & the bathroom was small. We had a partial view of the ocean and a roof top. Here is where we ran into our first of a few problems. It took a while for the air to kick in. The toliet needed to be flushed 2x before it would go down and the sink kept backing up. Trying to get on an elevator was annoying. There were times we had to wait and wait and wait. Other times it came quicker. Between the air not working properly, the toliet needing to be flushed 2x, the sink being backed up and the issues with the elevators all in one day, we just about had enough. I went to the front desk to complain and wanted to know what would happen if we wanted to leave. She told me that we'd forfit a one night stay. I was really, really annoyed. To think if you are really that unhappy with a hotel that they'd charge you for thier problems. The girl at the front desk did ask if I had called to have someone come up to fix this (in which I did not). My thought was, we are on vacation. If I wanted plumming problems or air conditioning problems we could have just stayed home. This is a vacation. Our vacation along with many others who were staying there. We shouldn't have these issues. By the way, we are fortunate enough that we don't have those problems at home. Anyway, because we were going to loose money we decided to stay and make it work. The next day we go to the beach and arrive back at our hotel room around 3:45 in the afternoon. Open the door to find out that our room hasn't been cleaned yet which meant no clean towels. I called down to guest services and asked for towels. Approx. 45 minutes later, they arrived. Next day, the maid comes to clean our room right before we were leaving for breakfast. Come back and notice that he had left us no towels. I caught up with him in the hallway and had mentioned it to him. Come to find out, no one on the 6th floor had towels yet. He told me he'd bring them to us later. Well, we go to the beach, come back around 4:00 to take showers before dinner and guess what... NO towels. I called down to guest services and this time only waited approx. a half hour for towels. If you are staying at this hotel, we sugguest you hide one under your pillow so you at least have a back up in case this happens to you. Another issue was no parking on the premises. You can either vallet park or they have two lots across the street that you may self park in. Be aware, the parking spaces are small. It makes it very difficult to park & open your doors. I can't imagine someone trying to park with a big SUV. Getting back to the elevator issue. The elevators are very warm inside. The 6th floor hallways don't seem to have air either. Depending on the time of day, your wait for an elevator can be very long. At times your packed in the elevator like sardines. It was unfortunate that my husband had to walk 6 flights of stairs with his swallon ankle and pains in his leg to get to our room. Other than our unfortunate issues at the hotel, the beach was nice, clean. The pools were nice. The inside one needed to be cleaned on the bottom. At times the outside bar needed more then one bartender. When you hear that Virginia Beach has a nice boardwalk, don't think it is one like the Jersey Shore or Ocean City, MA. It is a very nice boardwalk to take a stroll or ride bikes or skate on but I thought there was going to be a big amusement park with games, etc.. They do have a small amuesment park on the boardwalk but that is more for younger children. They also have something across the way with rides but didn't visit there. There are lots of resturants and hotels along Atlantic Ave. I suggust if you are thinking of staying in VA Beach that you do your homework and look into a few hotels before you book here. The Sheraton is a nice hotel but has a few issues that need to be addressed. I did speak to someone with a dog that was staying at the hotel and she said they are very accomadating with pets. She had no problems. If you have children, the aquariam was small but nice however somethings were blocked off for renovation. Take the children and get a "Dancing Heads" video. It is for adults too. If I remember correctly, it was near 14th street and Atlantic on the corner. Very cute!! We are still watching the video and laughing!!. One last thing, the noise level from the skys gets to you after a while.
- Official Description (provided by the hotel):
- Warm welcomes and great ocean views greet you at the Sheraton Oceanfront Hotel. Situated on the exclusive northern end of the Virginia Beach Boardwalk with direct beach access. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Virginia Beach
- Virginia Beach Sheraton