I arrived at the hotel at 3:45PM after driving from New York and was told my room was not ready yet. As SPG, I found that unacceptable, but went to self park my car in their garage across the street. I returned to the lobby and read a local newspaper for a half hour, then was informed I could have a room looking directly out on the pool. Being tired and wanting to shower, I accepted and was given the key to Room 109 in the cabana section. It seemed like an older, un-renovated room, and was also directly opposite the pool bar, but I unpacked and settled in for my 2 night stay.
I had a nice tuna dinner in their poolside venue that evening, and breakfast in the lobby dining room the next morning. I was then out of the hotel all day, and when I returned in the evening I found the room was made up, but no fresh bottles of water were left for me. Yes, I had left a tip for the service and that was gone, so I had to inform the main desk that the water was not replenished. They corrected the oversight and apologized, but a minor detail like this should not have been overlooked. I can't blame the hotel for the fire alarms going off for over a half hour that evening, as that was clearly the work of one of their guests, but it was irritating anyway. I would have rated this stay higher if I didn't have to wait for my room, was given a decent room as an SPG guest, and had the water replaced as customary.
- Official Description (provided by the hotel):
- Warm welcomes and great ocean views greet you at the Sheraton Oceanfront Hotel. Situated on the exclusive northern end of the Virginia Beach Boardwalk with direct beach access. ... more less
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- Also Known As:
- Sheraton Virginia Beach
- Virginia Beach Sheraton