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“Beautiful hotel, friendly FD staff but there is room for improvement.”

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Sheraton Oceanfront Hotel
Ranked #41 of 109 Hotels in Virginia Beach
GreenLeadersSilver level
Reviewed September 11, 2011

Well, there is some room for inprovement. I stayed there for two nights. Front desk staff was nice, even tho they game me hard time making my reservations and it took me 4 calles to finally put it in. But they were nice and welcoming when I arrived but I was not even asked if I'd like to add my starwood number to my reservation. But in general every FD staff member was helpfull and very welcoming. They earned a huge plus for completing a request within 5-10 minutes. The hotel itself is nice but the pools are way smaller than it seems in pictures. Plus they are not really cleaned, there was always something in water.:(
What I didn't like:
1. Housekeeping didnt really do a good job. I found several needles and stains in my bathroom right after I checked in. The second day- the maid cleaned my room and did not leave any soap, lotion, shampoo, NOTHING. But took my half-used ones...The last day, I had 2 pm check out and put DND on my door, so guess what, I sew a maid next to my room like every 5 minutes waiting for me to check out and when I finally left my room, she stopped me in a middle of the hallway and asked if I checked out already! Really?? I dont appreciate it. Also my room service tray was in a hallway for a day, I called twice and asked for it to be finally taken away, there was a HK cart parked outside of my door all the time. The houseman started scrubbing my door from outside while I was in my room...really, dont they get a print out of all occupied rooms for a day?
2.I supposed to get an ocean view room but instead got a pool view with the french windows so anyone can see through them, especially on a second floor. But I liked my room in general, they have just awesome pillows! I also liked the decor and free fridge in the room.
3. Someone from the restaurant called me twice asking for my credit card while I put down cash. I had to get out of my bed, get dressed and walk down to the front desk at 10 pm with my credit card and...next morning I found out that they actually didnt need my credit card coz there was enough cash left...are you serious???? Plus...they did not offer me as a Crestline Employee my 50% discount card for the restaurat, neither a StarHot discount was given to me. And on top of this I didnt get any points...
4. There is NO beach chairs for the guests at all, not even single one.
5. Free computer to use...is a headache, you can do nothing, their security programs blocked even my email and simple directions web site.

All in all, the biggest plus of this hotel is the Ocean, it is super close, right on a beach so you can leave your room and go swimming, I loved the hotel, friendly FD staff and probably be back. But there are things they have to work on just so people will keep comming back.

  • Stayed: September 2011, traveled solo
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Thank De_tu_amor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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729 - 735 of 1,005 reviews

Reviewed September 10, 2011

My family and I have had the pleasure of spending one of the most enjoyable weeks in VA beach at this beautiful , enchanted hotels. I should have entiteled this no other staff will compare or could hold a candle to these folks. My husband and I have been going to VA beach for 13 years now , there is not a resort or hotel that has the charm and the staff of gold like the Sheraton. We feel it was a pleasure to be treated like family by Skip , De . and the most remarkable manager as well as restaurant staff. I could go on and on but I will not I think you get the point. If you looking for charming andf excellent customer services and truly want to enjoy your vacation then follow my advice. They just hosted my daughters beach wedding as well so if you also looking for some place to host that special event again highly recommend. You will be writing the same review I just did. Thank you again Sheraton.
Warm regards,
Robin & Gary Moore

  • Stayed: September 2011, traveled with family
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Thank petchiro1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2011

I can not say enough good things about the Sheraton at Va Beach Oceanfront! Customer Service is their specialty, and every employee we worked with went above and beyond to make our stay memorable. The price was well wroth every bit of our stay! Kudos to Skip, Dee, Olivia, and Charlene who made our wedding and dinner exceptional! We will never stay at another resort! And for those of you who say it is dated??? I would take dated over the poor service we have received at every other facililty, I dont find it as "dated" as I read in other reviews and the beds are heavenly! Thanks to you Sheraton!

  • Stayed: September 2011, traveled with family
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Thank HeatherSteveMyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

I stayed for four nights because the location worked for our plans. We had water damage in our room which was causing a moldy smell, the pool area is in need of a rehab, the elevators were not working, every day the room keys would quit working, the bathroom supplies were not replaced, the AC unit ran constantly which was quite loud and the restaurant had rotted fruit on the buffet! So not what I expected from a Sheraton! I
Shared all of my concerns with the front desk and they told me a manager would call me back and no one ever did. Do not stay here. I payed $300 a night for this fiasco of a hotel. Spend less some where where they care about the guests!

  • Stayed: September 2011
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1  Thank ThreeGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2011

1) FREE overnight parking. It seemed so weird, thought a place on the beach would r@pe you for parking, like other beach properties, but not here. Bravo. Oh, i should also mention you have the option to self park or valet, which is complimentary.

2) We were placed in one of the ground floor "Cabana" rooms (which i guess is what you get when you use your starwood points?). When we walked in, we were a little taken aback, as the large floor to ceiling windows looks RIGHT out at the pool, and people are sitting in pool chairs which are literally RIGHT NEXT to your window. We were a little uncomfortable with that, so went back up to reception to see if they could move us. They could not. We pushed a little, they checked with manager, still no. So our consolation was free in-room WIFI for the week (i'll get to that later) and to check back after 11am the next day, as they were pretty much sold out for the week (yea right). We were initially a little miffed by the room that we got, and what seemed to be the lack of privacy, but soon learned, it wasn't so bad.

The room itself was ok. nothing spectacular. tube tv. AC was a little fickle. i set it at 60 deg and "always on" and it still turned on and off like it was on auto. rather loud too. the bathroom was nicer than i thought it'd be. marble (or what looks like marble) floors and counter. toiletries were not restocked during our 4 night stay. carpet a little old as was the furniture. Mattress was worn and actually sloped down on my side of the bed.

3) as other reviewers have mentioned, the elevators are slow, and seemed a little unreliable. within an hour of us checking in, the elevator that takes you to the beach exit (and the cabana rooms) was out of service. "lucky" for us, we were on the ground floor (which is actually one floor down from the lobby), so it was an easy flight of stairs down. Our room was also closest to the beach/pool entrance, so it made coming and going rather convenient. So what initially seemed like a terrible room location, turned out to be not so bad.

4) the WIFI was pretty spotty in our room. not sure if thats the way it was all throughout the hotel, but it was for our room (118). kept going in and out, and sometimes very slow. it seemed better by the pool (which was right outside our window!). Its provided by AT&T (maybe thats why...ha...ha....), so those of you with AT&T iphones (or AT&T wifi accounts), will be able to access WIFI in room for free, otherwise its $10/day.

5) there are 3 pools, 1 indoor, 2 outdoor. only enjoyed one outdoor pool, what seemed to be the "quieter" pool. the other one has the poolside bar, and the indoor looked the biggest. all pools close at 11pm.

6) fitness center was....lets just say DATED.

7) didnt try any of the hotel's food/restaurants.

8) The Sheraton is located at the northern end of Va Beach, which seemed to have less hustle and bustle (more shops, restaurants, etc located in the middle of the beach). Pocohantas Pancake house is superb, located across the street. Is a must try for breakfast/brunch. Highly recommend the waffles.

9) yes, there is construction going on next door. it says will open summer 2012, so expect it to last until then.

10) and according to some of the hotel's responses, they are going to start a big renovation this fall (Oct i believe). So any of the "dated" comments i hope will be taken care of, as a result.

Overall, its an okay place to stay, and as with another reviewer, if you set your expectations appropriately, you'll be fine.

  • Stayed: August 2011, traveled as a couple
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Thank locondcoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2011

Goal for the trip: To find an oceanfront hotel within a short drive (from Fredericksburg, VA) using points where we could lay on beach all day and not do anything.

The Sheraton Oceanfront Hotel met the bill. We arrived on the Monday after Hurricane Irene. We were supposed to have an oceanfront room but as the storm saturated those rooms, we were more than happy to stay on the city side. The smell was awful from all of the water even though they hired professional carpet cleaning service and had fans drying the rooms. But, once again, they were just slammed by a hurricane so no points off.

It is obviously an old hotel and the rooms could use some refreshing but beach hotels get a lot of abuse.

We're platinum so breakfast was
free but I wouldn't choose to eat at Aqua Vi, the hotel's restaurant, if it wasn't. The pool bar had a drink special (tequila sunrise for $5) which was nice and strong. It also has draft beer including Sam Adams Octoberfest, a seasonal favorite. The inside hotel bar lacks draft beer but has above view.

The location is perfect. Nice beach. Great for parents with children under 5 because it's easy to get to the 2 pools and the beach and they cant hurt anything. Bring your bikes to ride on the designated
paths by the boardwalk. Also, the tacky shops and rowdy restaurants aren't on the boardwalk side, they line the streets on the opposite side of the hotel.

One last thing, there is a new building being constructed adjacent to this hotel, however it doesn't make anymore noise than the fighter jets that fly overhead...afterall, this is Virginia Beach. :)

  • Stayed: August 2011
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Thank FrequentTravelMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2011

Where do I even begin? Let me start in the order in which I experienced these things.

1. My reservation was screwed up. I had initially made the reservations for Monday, Tuesday & Wednesday but then later on, I had canceled my reservation for Monday and added Thursday instead. However when I was at the front desk, it turned out that the changes which I had made (for which I had an email confirmation) had not appeared in their system. Eventually they were able to accommodate us but we spent several nervous hours throughout the entire stay wondering whether we would be kicked out of our room for Thursday night or not .

2. I had mentioned during my reservations that I was making it for my honeymoon. Let alone a welcome basket in our room, there wasn't even the slightest acknowledgment of it by the front desk receptionist.

3. The biggest inconvenience (and something that really ruined our trip) was a non-functioning internet. All our trip plans were in documents that were online and we could not access them when we wanted to decide what restaurants to go to and what attractions to see. It turned out that the router for our room was in the room directly below us and when we reported at 1 a.m. that the internet in our room was not working, there was nothing that the staff could do to help us out. Having the router located in a guest room seems like an awfully stupid design to me.

4. The sheets were not in good shape. It was torn in one place towards the head board. Since I was on my honeymoon and was the one who had made the reservation, I wanted my wife not to be able to see that but then she eventually did see it and needless to say, was not too pleased with it.

5. Parts of the room was far from clean. For example, the night lamp next to my side of the bed had a stain that seemed awfully like a blood stain. Likewise the balcony had large red stains which also seemed like blood stains.

6. Last but not the least, I had expected to spend some time in the balcony since we had booked an oceanfront view room. However the balcony too had issues which prevented us from spending time there:
a. The railing seemed flimsy enough that I did not want to lean on it. Can you blame me? I was on the seventh floor of the hotel.
b. The chairs which were provided in that area also seemed very flimsy. The two of us were joking as to how these chairs are the kind which show up in cheap road-side eateries, not the kind that would be expected at a hotel like the Sheraton.

All in all my honeymoon was much worse for my stay at the Sheraton Oceanfront Virginia Beach. From now on, I will be really wary of spending any time at a Starwood property again. And this is from someone who in 2007 spent ~ 150 nights at Starwood Properties during my business travels.

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank desimba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Oceanfront Hotel

Address: 3501 Atlantic Ave, 36th Street & Atlantic Avenue, Virginia Beach, VA 23451-2816
Phone Number:
Location: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Virginia Beach
#22 Romantic Hotel in Virginia Beach
#28 On the Beach Hotel in Virginia Beach
#30 Business Hotel in Virginia Beach
Price Range: $107 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Oceanfront Hotel 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Warm welcomes and great ocean views greet you at the Sheraton Oceanfront Hotel. Situated on the exclusive northern end of the Virginia Beach Boardwalk with direct beach access. ... more   less 
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Also Known As:
Sheraton Virginia Beach
Virginia Beach Sheraton

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