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“Very good hotel in nice location”

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Sheraton Tysons Hotel
Ranked #8 of 14 Hotels in Tysons Corner
Buxton, United Kingdom
Level 6 Contributor
110 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Very good hotel in nice location”
Reviewed December 8, 2013

Stayed here for 5 nights on business. Very good quality hotel. Spacious and comfortable rooms with tea / coffee maker. Wifi expensive at $50 for 5 days. Fridge with a couple of nottles of water was good. Iron was quite ineffective. Only real complaint was bathroom as the water was not always hot and although the room had been renovated the shower head was coming away from the wall. Food options are a little limited and breakfast is actually quite expensive but the quality was good. Pool was deserted, and there was no changing room / shower area.Shuttle was convenient and on time both to local business organisation and Tyson's mall. If you get a taxi from the hotel, get the yellow can rather than the limo.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike0210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, December 13, 2013
Dear Mike0210,
Thank you for taking the time to write such a well-rounded review of your stay! We are delighted to hear that you enjoyed your experience. On the other hand we apologies for the hot water issue that took a little more time to get hot than expected; we are glad to report that it has been taken care of! We must agree with you – our prime location puts our guests at ease with worry free to get to their destination. Our complimentary shuttle is designed to ensure guests like you feel comfortable when away from home. We are encouraged by your praise! We hope to expect the pleasure of having you back again with us.
Sincerely,
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Washington DC, District of Columbia
Level 5 Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed November 21, 2013

As a wedding guest, I appreciated the spacious parking, easy layout, and overall "feel" of the event space. The Mezzanine level ballroom was GORGEOUS and the staff did a great job of transforming the space from a pristine ceremony venue to an elegant reception site. You don't need to do much when your focal point is a beautiful chandelier and enormous skylights, so if you're considering a special event here, go take a look. This hotel does a great job with weddings.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank MangezDonc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, November 24, 2013
Dear MangezDonc,
Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. It was a pleasure to note how much you had enjoyed your friend’s wedding and the positive experience with the staff. We would like to take this opportunity to thank you for your review and your support. Thanks again.
Sincerely,
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Montreal, Canada
Level 5 Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 20, 2013

I recently spent a weekend at this hotel during a convention, and I'm having a hard time understanding why it's called Sheraton "Premiere".

I have stayed at countless Sheraton hotels over the years, and this ranks towards the bottom, overall the hotel is average at best.

From the outside it looks great, and when you first walk into the lobby, it's promising. Nicely renovated lobby, fully equipped business centre, 1st class restaurant. But once you leave the lobby it's all downhill from there.

The rooms are very old and dated (our room had a strange smell throughout the whole stay). The one thing I can say positive about the rooms is that they are generally very large. But the furniture, the amenities, the general look and feel of the room gives you the impression that it's rundown and poorly maintained. I couldn't even find a plug for my cell phone, there was not a single "available" plug in the room, I literally had to unplug the coffee machine for me to plug in my phone.

The location was fine, it all depends if you need to be in that area. The area will soon be serviced by an elevated train, which will be very practical, it's close to some major corporate offices, so relatively good business location. And I have to admit that the price was excellent ($89/night to pre-pay, $99 otherwise).

Also, I did eat at the restaurant, the food was excellent, choice of breakfast buffet or brunch a la carte, good food for a fair price, in a nice resto.

But in general I was disappointed, this hotel is not up the standard I have come to expect from Sheraton.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandK786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, November 24, 2013
Dear JandK786,
Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Thank you for taking the time to share your feedback, it is truly appreciated and I will be sure to share it with my colleagues. We are puzzled however by your comments about the condition of our guest rooms as they are newly renovated. We would appreciate more details and we welcome the opportunity to hear more from you as we will be very thankful. We hope to welcome you back in the near future and should you require any future assistance please feel free to call upon me directly.
Sincerely,
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Quantico, Virginia
Level 6 Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed November 19, 2013

First off, we stayed here for the military ball and our group rate was $100. We checked in and as we arrived in the room to hang our stuff, the pole was on the floor along with all the hangers. My husband fixed it and then 5 minutes later, then maintenance guy knocked on door came in and tried to fix it and there went all our clothes on the floor! The ice machine on our floor didn't work and then the final straws were: hot water only lasted 1 minute before it got cold, the Shower head had terrible water pressure and the head was loose from the wall!! The next morning we complained and they at first were only going to offer us points for their dumb rewards program or free breakfast. After we made sure they knew this was not enough, they came to our senses and gave us the discount we deserved.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmam731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, November 21, 2013
Dear emmam731,
We would like to thank you for your feedback and also for your preference to stay with us during the annual marine ball event. Your opinion certainly assists us through our continuous process of improvement. According to your review your overall stay was not acceptable and we do apologize for this unacceptable experience. Our team is looking forward to your next visit where we can show you that your 100% satisfaction is what we will be aiming at. We are anxious to host you soon.
Sincerely
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Level 2 Contributor
5 reviews
Reviewed November 16, 2013 via mobile

First I will like to say that the catering free for the ball was great and pulled off another great ball. Now for the room, I'm glad it was at a discount because the rooms could really use some work. Trash cans were not emptied the shower had mold in the grout, tiles in the shower were busted and not flat, electrical outlet was hanging from one screw and the recycle bin was full and not emptied. Overall good for a nights sleep and glad it was discounted. Could not see paying full price for this. Bed was comfortable, pillows were good, towels are a bit rough, and there is no refrigerator.

Stayed November 2013, traveled with friends
Helpful?
Thank Gaddkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, November 21, 2013
Dear Gaddkk,
Thank you so much for taking a moment to write a review, feedback is a gift and we thank you for that! We are thrilled that you enjoyed the Ball, we did as well! We apologize for the issues you raised about the condition of your room but we are very surprised to read that. Would you be so kind and call the hotel and let us know the room number? Thank you again for your business and the review.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 6 Contributor
250 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed November 15, 2013

Stayed on business for just one night. Picked it up for USDninety-five / night using PriceLine.
I had previously reviewed this hotel in June 2013, and panned their bar prices. Decided to have dinner there, choosing the night's "special", which was blackened salmon for eighteen dollars. Pleasantly surprised with the dish, and that a generous glass of house Chardonnay was seven dollars. Reasonable all around. Service was acceptable, and not over- attentive.
Parking was free if using the outside front lot. Covered parking is USDsix/night, but not really necessary.
Large, expansive lobby area with lots of airline crews arriving and departing. Indicates at least they think the place is OK.
Room was very nice, with what appeared to be new carpet. Bed was very comfortable, linens were fresh and crisp.
Bath was a bit cramped, and would be difficult sharing the mirror if not traveling alone :) Water pressure in the shower was fairly low, but I understand this is the new "Eco friendly" way, and not an issue.
Anyway, back to my perpetual gripe: WiFi should be gratis at any hotel of this stature, at least for spg guests. USD13 is just a bit much for in-room internet access. Most salespeople traveling do not want to spend their evenings in the hotel lobby or bar. I want to kick back in my room, maybe kill a few emails and fire up NetFlix perhaps. I would suggest Sheraton re- think this policy and at least offer free WiFi to their loyalty members.

Otherwise no complaints. Clean, comfortable. Access is better now that construction is easing on Route VA7.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bizz-Traveler987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, November 21, 2013
Dear Bizz-Traveller987,
Thank you very much for this review; it was a pleasure reading all of your positive comments. We do pride ourselves on exceeding our guest’s expectations and it seems that the staff was able to do that on a number of occasions during your visit. We are also pleased to hear from you about the cleanliness and the comfort of our Sweet Sleeper Bed and that you enjoyed our popular dinner special as many of our guests do. We definitely understand the convenience of having the internet charges complimentary however; we are competitively setup the charges with other area hotels in the Tysons corner. The good news is that weekends and holidays are “free Internet charge”. Thank you again and we look forward for your next visit.
Sincerely,
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Jeddah, Saudi Arabia
Level 5 Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 14, 2013

Stayed here for one night . Check in and out was simple and easy! The rooms were nice and clean, and the bed was comfortable! internet is not free , i had to pay for 24 hours twice the price because i used my laptop and my smart phone

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aljabri2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this review, November 19, 2013
Dear aljabdri2013,
We are delighted to have had the pleasure of hosting you. Thank you for your review and for praising our staff, our comfortable sweet sleepers beds, our fast check- in and check-out process and the cleanliness of our rooms. We assure you that our Internet rates are competitive to other full service hotels in our area but we also would love to let you know that the internet charges are complimentary on the weekends and holidays here at the Sheraton Tysons Corner. We look forward to seeing you again soon!
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tysons Hotel

Property: Sheraton Tysons Hotel
Address: 8661 Leesburg Pike, Tysons Corner, VA 22182-2206 (Formerly Sheraton Premiere at Tysons Corner)
Phone Number:
Location: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Tysons Corner
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Tysons Hotel 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
Sheraton Tysons Hotel is a great choice for traveling to the Washington, D.C. area. Our hotel is just moments away from Washington, D.C. and from many local corporate offices. ... more   less 
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Also Known As:
Sheraton Premiere At Tysons Corner Hotel Tysons Corner
Sheraton Hotel Vienna
Sheraton Tysons Corner
Sheraton Vienna
Vienna Sheraton

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