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Sheraton Tysons Hotel
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Reviewed November 19, 2013

First off, we stayed here for the military ball and our group rate was $100. We checked in and as we arrived in the room to hang our stuff, the pole was on the floor along with all the hangers. My husband fixed it and then 5 minutes later, then maintenance guy knocked on door came in and tried to fix it and there went all our clothes on the floor! The ice machine on our floor didn't work and then the final straws were: hot water only lasted 1 minute before it got cold, the Shower head had terrible water pressure and the head was loose from the wall!! The next morning we complained and they at first were only going to offer us points for their dumb rewards program or free breakfast. After we made sure they knew this was not enough, they came to our senses and gave us the discount we deserved.

  • Stayed: November 2013, traveled as a couple
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Thank emmam731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this reviewResponded November 21, 2013

Dear emmam731,
We would like to thank you for your feedback and also for your preference to stay with us during the annual marine ball event. Your opinion certainly assists us through our continuous process of improvement. According to your review your overall stay was not acceptable and we do apologize for this unacceptable experience. Our team is looking forward to your next visit where we can show you that your 100% satisfaction is what we will be aiming at. We are anxious to host you soon.
Sincerely

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Reviewed November 16, 2013 via mobile

First I will like to say that the catering free for the ball was great and pulled off another great ball. Now for the room, I'm glad it was at a discount because the rooms could really use some work. Trash cans were not emptied the shower had mold in the grout, tiles in the shower were busted and not flat, electrical outlet was hanging from one screw and the recycle bin was full and not emptied. Overall good for a nights sleep and glad it was discounted. Could not see paying full price for this. Bed was comfortable, pillows were good, towels are a bit rough, and there is no refrigerator.

Stayed: November 2013, traveled with friends
Thank Gaddkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this reviewResponded November 21, 2013

Dear Gaddkk,
Thank you so much for taking a moment to write a review, feedback is a gift and we thank you for that! We are thrilled that you enjoyed the Ball, we did as well! We apologize for the issues you raised about the condition of your room but we are very surprised to read that. Would you be so kind and call the hotel and let us know the room number? Thank you again for your business and the review.
Sincerely,

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Reviewed November 15, 2013

Stayed on business for just one night. Picked it up for USDninety-five / night using PriceLine.
I had previously reviewed this hotel in June 2013, and panned their bar prices. Decided to have dinner there, choosing the night's "special", which was blackened salmon for eighteen dollars. Pleasantly surprised with the dish, and that a generous glass of house Chardonnay was seven dollars. Reasonable all around. Service was acceptable, and not over- attentive.
Parking was free if using the outside front lot. Covered parking is USDsix/night, but not really necessary.
Large, expansive lobby area with lots of airline crews arriving and departing. Indicates at least they think the place is OK.
Room was very nice, with what appeared to be new carpet. Bed was very comfortable, linens were fresh and crisp.
Bath was a bit cramped, and would be difficult sharing the mirror if not traveling alone :) Water pressure in the shower was fairly low, but I understand this is the new "Eco friendly" way, and not an issue.
Anyway, back to my perpetual gripe: WiFi should be gratis at any hotel of this stature, at least for spg guests. USD13 is just a bit much for in-room internet access. Most salespeople traveling do not want to spend their evenings in the hotel lobby or bar. I want to kick back in my room, maybe kill a few emails and fire up NetFlix perhaps. I would suggest Sheraton re- think this policy and at least offer free WiFi to their loyalty members.

Otherwise no complaints. Clean, comfortable. Access is better now that construction is easing on Route VA7.

  • Stayed: November 2013, traveled on business
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Thank Bizz-Traveler987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this reviewResponded November 21, 2013

Dear Bizz-Traveller987,
Thank you very much for this review; it was a pleasure reading all of your positive comments. We do pride ourselves on exceeding our guest’s expectations and it seems that the staff was able to do that on a number of occasions during your visit. We are also pleased to hear from you about the cleanliness and the comfort of our Sweet Sleeper Bed and that you enjoyed our popular dinner special as many of our guests do. We definitely understand the convenience of having the internet charges complimentary however; we are competitively setup the charges with other area hotels in the Tysons corner. The good news is that weekends and holidays are “free Internet charge”. Thank you again and we look forward for your next visit.
Sincerely,

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Reviewed November 14, 2013

Stayed here for one night . Check in and out was simple and easy! The rooms were nice and clean, and the bed was comfortable! internet is not free , i had to pay for 24 hours twice the price because i used my laptop and my smart phone

  • Stayed: October 2013, traveled as a couple
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Thank aljabri2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this reviewResponded November 19, 2013

Dear aljabdri2013,
We are delighted to have had the pleasure of hosting you. Thank you for your review and for praising our staff, our comfortable sweet sleepers beds, our fast check- in and check-out process and the cleanliness of our rooms. We assure you that our Internet rates are competitive to other full service hotels in our area but we also would love to let you know that the internet charges are complimentary on the weekends and holidays here at the Sheraton Tysons Corner. We look forward to seeing you again soon!
Sincerely,

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Reviewed November 13, 2013 via mobile

We stayed for two nights for both business and recreation of seeing Washington D.C. . Because of some construction the place was a little hard to find and get to. We were pleasantly surprised that we were next door to a mini Walmart and across the street from a handful of restaurants. Staff was super friendly and attentive. You are about a twenty to thirty minute drive from the monuments. Decor was nice and updated. One morning the hot water was closer to luke warm but not a huge deal. Conference rooms were nice. The mattress was so so for how nice the hotel was; the model of Beautyrest they used was kind of cheap. I am a mattress snob so I am probably more picky than most. I would stay again. Best feature was friendly staff.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank theReturnOfTheMack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at Sheraton Tysons Hotel, responded to this reviewResponded November 15, 2013

Dear TheReturnOfTheMack,
We are grateful for your support and praise of our friendly staff. As you mentioned our location is convenient to go downtown DC and other attractions. Also starting February 2014, our guests will be able to take the Metro that is located right around the corner. We are glad to hear that we will have the pleasure again of your company at the Sheraton Tysons Corner in the near future.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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