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“It's OK but not Great”

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Sheraton Tysons Hotel
Ranked #8 of 14 Hotels in Tysons Corner
New York City, New York
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“It's OK but not Great”
Reviewed September 21, 2013

Hotel is nicely Located, staff is nice and friendly, clean, but not a lot of amenities, they try to charge you for every thing, no internet in rooms, and even if you got it you have to pay for it, there many other hotels could have better price and better amenities and services

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hisham001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Virginia Beach, Virginia
Level 6 Contributor
506 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 560 helpful votes
Reviewed September 15, 2013

Our room on the 20th floor was very nice. Having to ask that a roll away bed be removed three times is troubling, but these things can happen. It is nice, generic, and without charm, but it is not bad. It seemed as if the most demanding guests received quick attention at the front desk, and if you were unassuming and quite you were given short shift.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level 5 Contributor
71 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 10, 2013

Friendly and attentive staff! Convenient location to Dulles, METRO (new line and station nearing completion adjacent) and local shopping.

The layout is a bit difficult to figure out at first, but it is a great property, very clean and well maintained. Lives up to the Starwood brand andd what you expect from same.

Starbuck's kiosk in the lobby and a decent onsite restaurant. My server for breakfast was Mouna and the service was outstanding.

I would recommend this property to anyone and would stay again without hesitation.

Room Tip: I was in a corner room overlooking the main entry on the 5th floor absolutely quiet.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 5 Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 9, 2013

I was just here for a 50th Wedding anniversary and was blow away by the friendly staff and beautiful rooms and amenities. I love the style and feel of everything here. The beds were new and very comfortable. I loved the attention to detail- down to the little ottoman neatly tucked under the chair. The food was delicious and not your typical buttery catered food. THANK YOU! I will most certainly stay here again. My only regret is that I didn't pack a bathing suit!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Namaste L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 7, 2013

We just stayed at the hotel. Service at restaurants was just passable. The food was only OK.the rooms were nice but my first time in a four star hotel were there are no room safes. Good location but there is a lot of construction all around area. Any driving to local restaurants should not be done during rush hour. We went to a restaurant on church St. About 1 1/2 miles away it took 35 minuets.

Will not return.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gforce70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed September 3, 2013

The Sheraton Premier hotel has been very recently remodeled and it shows. The room was comfortable and very clean. We were able to sleep well each night. The rooms also had adequate lighting for a business traveler. Hotel staff was nice and helpful. The hotel is close to the airport, shopping and a number of dining establishments. Drawbacks - no refrigerator in the room and the overflow parking was not convenient to the hotel entrance.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pollyticks58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratontysons, Guest Relations Manager at Sheraton Tysons Hotel, responded to this review, September 5, 2013
Hello Pollyticks58,

Thank you for staying with us a the Sheraton Premiere at Tysons Corner and for sharing your wonderful story with our community. I appreciate your kind remarks commending our staff who works very hard making each guest's stay warm and memorable.

Thank you again for your patronage to the Sheraton Premiere at Tysons Corner, we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level 6 Contributor
141 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 1, 2013

We stayed here previously a few years ago and were looking forward to our upcoming stay. Unfortunately our expectations were not met and we probably won't be back on our next visit to the area even though we are SPG Gold members.

The front desk staff were very helpful in checking us in early. The rooms themselves were fine, a bit dark as noted but overall nice and clean. However I did note there were plastic cups in the bathroom rather than glass, along with a few other amenities such as cotton balls, etc were not there.

The biggest problem we had was our breakfast in the restaurant. As the previous reviews state, the staff and manager are slow and majorly understaffed. Upon being seated by the manager, it took us 15 min to place our order. We asked the manager if we could place our order (at minute 10) but were brusquely and I felt rather rudely told the waiter would be by. However after sitting there another 5 min (and we were next to where the wait staff station was), we still couldn't get anyone's attention. Finally after giving our order to the manager, it then took another 20 min to get our food, of which the included toast was not delivered. Overall, it took us over an hour to have a simple breakfast for two. It was rather disappointing to see how amenities seem to have disappeared in this hotel and staffing cut, leaving us with a negative experience.

Lastly with the construction, it is a bit difficult to find the hotel entrance from the main road. Not a fault of the hotel but be aware. And in some of the rooms you can hear the construction machinery, so you might ask for the quieter side.

Stayed August 2013, traveled on business
Helpful?
1 Thank tigger2lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratontysons, Guest Relations Manager at Sheraton Tysons Hotel, responded to this review, September 5, 2013
Hello Tigger2Lee,
Thank you for taking the time to share your story. I’m happy to learn that our Front Desk team was helpful and was able to accommodate your early arrival requests.

I do apologize of the service lapses you encountered in the restaurant. We strive to exceed your expectations, and I sincerely apologize that you did not enjoy your restaurant experience. This is not the level of service we pride ourselves on delivering. Please know that I have shared your comments with the appropriate teams for training and corrective actions. Further, I understand your comments about the inconveniences associated with construction near the hotel. A lot of progress made since last month, the site looks more organized these days.

We appreciate your loyalty to our Starwood Preferred Guest family, and I do hope to have the opportunity to welcome you back in the near future. Feel free to contact our executive offices directly the next time your travels bring you back to the Sheraton Premiere at Tysons Corner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tysons Hotel

Property: Sheraton Tysons Hotel
Address: 8661 Leesburg Pike, Tysons Corner, VA 22182-2206 (Formerly Sheraton Premiere at Tysons Corner)
Phone Number:
Location: United States > Virginia > Fairfax County > Tysons Corner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Tysons Corner
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Tysons Hotel 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
Sheraton Tysons Hotel is a great choice for traveling to the Washington, D.C. area. Our hotel is just moments away from Washington, D.C. and from many local corporate offices. ... more   less 
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Also Known As:
Sheraton Premiere At Tysons Corner Hotel Tysons Corner
Sheraton Hotel Vienna
Sheraton Tysons Corner
Sheraton Vienna
Vienna Sheraton

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