I stayed only for one night but that one stay was long enough. I checked in rather late, it was after 9pm. I went to my room 617. I went to use the bathroom and there was water on the floor in front of the toilet. I thought to myself, the cleaning crew couldn't have just mopped this floor, it should be dry by now, since check in time is 3pm and I came in after 9pm. I looked up to see if there was a ceiling leak of some sort but the ceiling appear to be dry. The lighting in the bathroom wasn't the brightest so I had to use my cell phone light to see where the water was coming from. The front desk was called and I spoke to the attendant to assist me on this matter. She told me that the hotel was booked full and that she could not change my room. She said she would call her manager about this issue and that she will bring extra towels for the floor so we didn't have to walk on whatever was leaking onto the floor. The next morning I noticed the towel that was left on the floor by the attendant was really soaked. I called again to the front desk. This time I spoke with another person that was on duty. I told her that I had to use the lobby restroom because of the issues with the toilet in room 617. She said she could call maintenance to check what the problem could be and that she would call her manager about the issue. After the phone call, I then proceeded to get on my knees to see where this water is coming from. I took a few pictures before my phone died in case the management would need to see for themselves that there was really water on the floor. I went down for the breakfast, I then stopped at the front desk to speak to the attendant about the water issue and also may I speak with the hotel manager. She called (Nakeisha), she spoke with me and told me there is nothing she can do since it was her day off with her five kids. She then told me she would get in touch with (Jacob) the assistant General Manager and have him call me. I asked her may I have the Corporate office phone number and address and she said she did not know it. The front desk attendant told me that he (Jacob) should be coming in at 11am. Check out wasn't until 12 noon so I told her I will wait for him (Jacob). Basically, She gave me the run around. Just wasted my time with lies and being very deceitful. She lied, General managers don't work on the weekends. I asked her for the Corporate office phone number and address, she told me she doesn't know it while she was chucking and then she proceeds to tell me the towels were not wet and there wasn't any water on the floor. I left the Residence Inn thinking this could of been handle more professionally with better staffing and training. In the long, I felt as if I was really helping them out by telling them about the leaking problem because it could only get worst with water damage between floors.
- Official Description (provided by the hotel):
- The Residence Inn by Marriott® Tysons Corner Mall hotel is ideally located in Northern Virginia's fastest growing corporate market. Both Reagan National and Dulles International airports are easily accessible. The Dunn Loring METRO station is just minutes from the hotel, giving easy access to Washington DC & its many attractions and government offices. Our beautiful Tysons Corner hotel boasts comfortable spacious suites offering a fully equipped kitchen; plenty of space to relax; and a space to set up an office while you're on the road. Guests are minutes from Kennedy Center, Smithsonian, Arlington National Cemetery, Mount Vernon, the Pentagon and Washington National Cathedral. Shopping near the Residence Inn Tysons Corner includes Tysons Corner Shopping Center and Tysons Galleria. The hotel offers guests a complimentary dinner which is served Mon-Thurs with beer/wine and a complimentary full hot breakfast buffet is served daily. We are waiting for you at the Residence Inn by Marriott® Tysons Corner Mall hotel! ... more less
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- Also Known As:
- Residence Inn Tysons Corner Mall Hotel Vienna
- Residence Inn Vienna
- Vienna Residence Inn