Took my 8 year old, a friend and her mom to the Bistro. We both have been before. For what ever reason we had a HORRIBLE meal there. Our food took forever, it was cold or burned and it was just a mess. I will say that this has NOT been my experience at other visits in either the NYC or the Tyson's store.
All of that being said, the staff, particularly the dining room manager handled it very well. She took 50% off our bill, brought the girls each a goodie bag (telling them that she wanted to reward them for being so patient and polite). It went from a horrible lunch to a great teachable moment.
I will say that in the past we have had great experiences and will go again.
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