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Red Roof Inn Roanoke - Troutville
Ranked #3 of 5 Hotels in Troutville
Certificate of Excellence
Reviewed February 16, 2013

We stayed here three nights and found the rooms very comfortable, the staff charming and helpful, the location very easy to get to, and the pool an added lovely bonus. Nice to have a handy guest laundry after a couple of weeks travelling without such facilities! My only gripe would be not enough fruit at breakfast.

  • Stayed: December 2012, traveled with family
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Thank kaluvesu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 - 219 of 289 reviews

Reviewed February 6, 2013 via mobile

This Red Roof offers some terrific amenities near Roanoke. Easy on off of 81. Indoor pool and whirlpool though the pool was out of order during our stay. Warm friendly and hospitable staff is the best thing about it. Nice large room, needs upgrading but very clean. Breakfast was pretty much in edible with white bread, no yogurt or eggs, all served on styrofoam !!

We ordered Chinese food delivered from a local restaurant -- fresh and delicious.

  • Stayed: February 2013
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Thank Liz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

I stayed here for one night on my recent cross country move. It was inexpensive and allowed pets for no extra charge. The location was good and had adequate parking for my trailer. There was a Cracker Barrel next to it for a good breakfast in the morning. The room felt a bit dirty but for the money and my needs it was okay.

  • Stayed: December 2012, traveled with family
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Thank J75E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2012

Cons: thin, scratchy towels
weird heating system
blanket tucked in halfway down and impossible to pull up in middle of the night
breakfast room freezing cold with mostly cold items

Pros: great coffee machine with espresso option -- no more weak hotel coffee!
Cracker Barrel right next door to get a decent breakfast
pet-friendly with no extra charge

  • Stayed: November 2012, traveled solo
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Thank patstew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

We had booked a non-smoking room. The room smelled of cold smoke, the Wifi did not work in the room. When we addressed it with the front desk, our laptop was blamed for bad reception, not the fact that the wireless is lacking sufficient number of routers. Sorry, not acceptable. We were told that it would be about 2 hours until we could possibly get a different room, since the hotel was almost fully booked by a "company". Only after we made a 2nd unhappy attempt to get another room, we were able to move. Sorry, a room smelling of smoke, unaccommodating front desk staff and missing Wifi are not acceptable. The hotel has problems with "stinky bugs", but there was a note at the front desk - not pleasant but at least honest.

Room Tip: If you want Wifi, make sure you are in the center of any floor preferably the 1st floor.
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  • Stayed: November 2012, traveled as a couple
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Thank millie2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-JVP, General Manager at Red Roof Inn Roanoke - Troutville, responded to this reviewResponded November 21, 2012

Dear Guest,
Thank you for taking time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

Please accept my apologies on behalf of my team and hotel for not saving the non-smoking room you had reserved. They have been trained to respond and resolve issues like this, quick enough even on our busy days. I will blame myself for less than perfact training. Your experience with the internet was not acceptable to us. We do want to provide a better service. We are switching the provider and it should be done before the end of Nov.

We are also going to renovate our hotel very soon and it shold be done before April-2013.

Please give us a chance in the future .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

10/31,2012
We Checked in 2AM After Driving 500 Miles To get away from (Hurricane Sandy).To our great disappointment's there was a sign on the desk in the room that said WE HAVE A PROBLEM with "STINK BUGS" , they are all over the place and hard to get rid of!This place was horrible! Don't stop there...........room was dirty,Just disgusting Need I say any more....!

  • Stayed: October 2012, traveled as a couple
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Thank AL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

OK, so I have been here before and it wasn't great but the place has great potential. We were in the vicinity and decided to give it another try - wish we hadn't. Yes, the stink bugs were there and yes, we should have been told when we booked, but we weren't. The rooms are run down, shoddy and outdated and the comforter lining was ripped. Room overall, grubby and just not clean - brown splodges of something on the inside rim of the toilet - not sure what it was as I didn't want to get too close but whatever it was should not have been there and if they were stains, as it looks so disgusting, the toilet should be replaced. No excuse for the hairs in the bath and limescale on the chrome in the bath, just BAD housekeeping. The mini muffins on the breakfast buffet were stale.The staff are friendly but we definitely will not be returning again unless the whole place is refurbished and suggest that you don't either.

Room Tip: SImple - don't stay there!
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  • Stayed: November 2012, traveled as a couple
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Thank SugarbabeVermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Roanoke - Troutville

Address: 3231 Lee Hwy, Troutville, VA 24175-6319
Location: United States > Virginia > Troutville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Troutville
Price Range: $61 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Roanoke - Troutville 2*
Number of rooms: 84
Reservation Options:
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Also Known As:
Red Roof Inn Roanoke - Troutville Hotel Troutville
Red Roof Inn Troutville
Troutville Red Roof Inn

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