I'm a RediCard member of Red Roof and generally am pleased with my experiences staying there. They're affordable, convenient, usually have breakfast and they don't charge for pets. This is a nice enough hotel and you get what you pay for, however, the staff is surly, rude, and condescending.
First off, breakfast was advertised as having a continental breakfast and a waffles. We got down there to find no waffle maker and only a basket of apples, packets of instant grits, and empty oatmeal container, and white bread for toast. They had coffee, tea, and juice, but nothing resembling waffles. The kids were terribly disappointed and this was not worth waking up for.
Before that, the night before, we entered our room and there was a funky odor. I can't exactly pinpoint what it was or where it came from but it smelled plasticy and like...rotten Play-do, if that makes sense. It was possible that someone prior to us smoked in the room and that was the "scent" they used to clean it up.
When I crawled into bed...there was no sheet. Right. No top sheet. Went to the front and asked for one. The woman was incredulous. Like I'd make it up that there's no sheet. She wanted to know what room and which bed and I said, "Can I just have a sheet so I can go to bed?" She did offer to move us to another room, but we had made camp and unpacked, so it wasn't necessary. I just wanted a sheet.
The next morning, check out was at 11 a.m. on a Sunday. The parking lot was pretty empty save a handful of cars. The kids were slow moving as kids are wont to do, so we called down to the front desk at 10:30 a.m. and asked if we could have just a little more time to check out. The desk clerk let out an over-exaggerated sigh and reprimanded us for even asking, saying we should have called much earlier to make such a request and it was "impossible." On a Sunday. With an empty parking lot. My husband informed her that we would never stay there again and hung up. The front desk kept calling over and over and over as we were packing up and trying to leave. We did not answer the phone as we just wanted to get out of there. As we were in the lobby leaving, someone shouted out to us, "Are you the people in 216?" We just left.
They must have figured out I'm in the VIP club and either wanted to make amends...or probably chastise us more for even requesting additional time. I understand needing to turn the rooms over and get them cleaned, but a half hour on a Sunday would not have inconvenienced and empty hotel. Very rude staff that obviously hates their job and likes to pass that attitude on to the customer. There is nothing hospitable about this location. Stay elsewhere.
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- Also Known As:
- Red Roof Inn Roanoke - Troutville Hotel Troutville
- Red Roof Inn Troutville
- Troutville Red Roof Inn