My wife and I had a very enjoyable anniversary weekend get-away here in April 2011. Then in November I was surprised to discover another charge from this SAME hotel on my credit card statement. I called the hotel and talked to the lady on duty. In a polite tone she told me that their records indicated I had called their hotel directly and reserved a suite for a night in October (same timeframe as other "BEWARE" message). When I did not show up or cancel the reservation in time, a "no show" charge was billed to my credit card (same one I used back in April). I explained to her in detail WHY it could NOT have been me who made this reservation. I could NOT have made the call to the hotel on the date & time she indicated. I knew several weeks in advance that I would be in Tennessee on that date - nowhere near this hotel. I never received ANY confirmation, either by phone or e-mail, from this hotel to alert me to this reservation. Therefore I was totally unaware this reservation had been made in my name using my credit card! Since she didn't have the authority to resolve this issue, she told me the manager would call me back soon.
A few days later the manager did call me back. I a very rude & confrontational tone, he argued why it MUST have been me that made this reservation. He insisted nobody at his hotel had done anything wrong, was NOT interested in hearing ANY of the reasons I gave as to why it couldn't have been me, and would not refund my no-show charge. VERY unprofessional behavior from this manager - definitley NOT the way to treat a customer or previous guest. I hung up on him. The corporate office's customer service dept. wasn't much help either - told me the hotel manager was the one who decided IF a refund would be granted. I finally had to go through my credit card company. Based on the reasons with supporting evidence I provided, successfully got a credit to my account from the credit card company for the entire amount in Jan. 2012!
Based on this incident, I will NOT stay here again and have blocked this hotel from using my credit card in the future.
IF you make a reservation at this hotel, do it through the company's official web site! IF you have stayed here in the past and used a credit card for payment, check your recent credit card statements for any unrecognized charges from this hotel. When you check in & out of this hotel, verify that the hotel staff is following ALL proper procedures for safeguarding your credit card from unauthorized use. Report ANY unauthorized charges by this hotel to your credit card company ASAP - let them know this has happened to at least 2 others so far!
This hotel SHOULD be following proper reservation procedures - verify the name, address, and credit card information for anyone they have on file who calls in a reservation.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express hotel in Tappahannock, Virginia. Our hotel in Tappahannock provides thoughtful amenities and a comfortable environment that is perfect for families and business travelers. Located near the picturesque Rappahannock River, our Tappahannock, VA hotel provides a comfortable and relaxing environment for travelers. Various Essex County attractions are located near our hotel, including the Essex County Museum, Westmoreland State Park and Hobb's Hole Golf Course and Fort AP Hill. The hotel is also short distance away from Riverside Hospital, St. Margaret's School, Wal-Mart and Lowe's. The town of Tappahannock is known for its wide array of antique stores, and for the outdoor enthusiast, the Rappahannock River offers many outdoor activities, which include fishing, canoeing, kayaking and river cruises. Business travelers are encouraged to take advantage of our many business amenities. The Holiday Inn Express Hotel Tappahannock, Virginia offers a business center with copy, mail, and fax services and computer access. We offer free high-speed, wired/wireless Internet access throughout our entire hotel. Guests staying at our property will enjoy indoor pool and whirlpool, fitness center and we encourage our guests to take advantage of our complimentary, hot breakfast bar in the mornings. Book your reservations today for our great hotel deals in Tappahannock, VA. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Tappahannock