I was informed that there would be an early check in however upon arrival I was told differently. This was what everyone in my group was informed. Once entering my room I was given a double bed room instead of the reserved King bed. I called the front desk, to be told that there were not any rooms left. Problems in the room: heater in room not working, iron only could be used in one direction (rough bottom) and luke warm water for a shower in the morning. We were suppose to get vouchers for food but they couldn't locate them. In the morning I went to eat breakfast and the servers didn't know how to deal with the vouchers. It took me longer to get my check then eat. The staff had trouble understanding how process things at government rates. When a problem came up there was an excuse not a fix nor a reason given for all of the concerns.
On the plus side the facility was clean and newer. The food was adequate. Free parking but not ever close to entrance. Wi fi free. Nice view and easy to find.
- Official Description (provided by the hotel):
- The Hilton Garden Inn is a wonderful riverfront hotel in Suffolk, VA, set on a six-acre park on the banks of the Nansemond River. With the scenery plus 14,000 sq. ft. of flexible meeting space, our hotel is the perfect place to host your next conference or event. Our on-site restaurant, Constant's Wharf Grill, is open for breakfast, lunch, and dinner. Relax in a spacious and warm guest room featuring the adjustable Garden Sleep System® bed and other amenities including a refrigerator, microwave, complimentary in-room coffee, complimentary high-speed internet access. ... more less
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- Also Known As:
- Hilton Garden Inn Suffolk Hotel Suffolk
- Suffolk Hilton Garden Inn
- Hilton Suffolk