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“Nice facility questionable management”

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Hilton Garden Inn Suffolk Riverfront
Ranked #2 of 12 Hotels in Suffolk
Certificate of Excellence
GreenLeadersSilver level
Virginia
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice facility questionable management”
Reviewed November 9, 2012

I was informed that there would be an early check in however upon arrival I was told differently. This was what everyone in my group was informed. Once entering my room I was given a double bed room instead of the reserved King bed. I called the front desk, to be told that there were not any rooms left. Problems in the room: heater in room not working, iron only could be used in one direction (rough bottom) and luke warm water for a shower in the morning. We were suppose to get vouchers for food but they couldn't locate them. In the morning I went to eat breakfast and the servers didn't know how to deal with the vouchers. It took me longer to get my check then eat. The staff had trouble understanding how process things at government rates. When a problem came up there was an excuse not a fix nor a reason given for all of the concerns.
On the plus side the facility was clean and newer. The food was adequate. Free parking but not ever close to entrance. Wi fi free. Nice view and easy to find.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vacationgwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review, November 21, 2012
I sincerely appreciate your comments and apologize for the service issues that were encountered during your stay. Although it is disappointing to hear of service problems, we will certainly take your comments constructively and work to prevent future occurrences.

Thank you for staying with us and we look forward to providing better service during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 20, 2012

The front desk was very helpful. Room very clean. Nice view. Traveling alone felt safe. Small pool. Free parking. Bed comfortable. Large bathroom. Not to bad of a drive to Norfolk International Airport. There were a couple of family reunions going on.

Room Tip: Stay on main level if traveling alone.
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank bharden2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review, October 30, 2012
I am pleased to hear that you enjoyed the hotel and look forward to having as our guest again in the future.

Thank you very much for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, New Jersey
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 9, 2012

This is a beautiful hotel that won't cost you much money. It's a good option if you want to spend a couple of days going to VA Beach/OBX but don't want to pay the money to stay at the beach. The view was awesome, room was clean, the beds were really comfortable and the staff was super friendly. Would go back!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Matymil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review, October 11, 2012
Thank you so much for the wonderful review and I am pleased to hear you had an enjoyable stay.
Hope to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 12, 2012

Another successful family reunion was had at this Hilton. We use this hotel for every other family reunion and we have always enjoyed our stay. Stay is friendly and helpful. We always feel welcome. My only complaint is that there isn't much to do in close vicinity to this hotel. Other than that, we have a ball as always.

Room Tip: Ask to stay on the side with the river view.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jumpinjax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roebling, New Jersey
Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 28, 2012

There is not much to do in Suffolk, but this hotel was great!
The staff were friendly and polite. In all the times my husband and I have stayed at a Hilton hotel, this was the first place that offered us the membership rewards package.
Room was huge, and very clean. The new SleepNumber beds were great! The room had a nice view and also had a fridge and microwave.
Pool area is a bit small, there is not a free breakfast (we at the restaurant; good food but pricey), and the shades do not close all the way, so our room had a lot of light letting in from the parking lot.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misstink1785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina, USA
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 25, 2012

I want to let you know the rooms are very nice, set up well for business people, adequate internet connection and quiet. With that said, the other aspects of the hotel leave alot to be desired. 1) Pool area is extremely small and not more than 3 people can fit in whirlpool and can only swim laps in pool if 3 stokes are your limit 2) The room does not have a channel guide. When I called front desk about this, was told they no longer provide and to use the guide button on remote to search for stations (there are over 100 and how hard can it be to create and run off a list for each room). Last thing I want to do when I check into my room is spend 20 minutes identifying TV stations. 3) Ordered room service one night and was overcharged for food as the room service menu was not current with the resaurant prices, selection (called front desk again and they did adjust bill andsteaks are definitely not high quality) 4) The parking for the hotel is next to the hotel and you have to climb about 10 steps and use key card to get into hotel side entrance. (Not great for people who have trouble with stairs or when pouring down rain). 5) Was given a list of restaurants in the area but that was just what it was, a list. No map or idea how far any of the 50 restaurants listed are from the hotel.
Like I said, the room is great but the other aspects that make a hotel enjoyable (besides the room) need some help.

Room Tip: Not a large enough pool area for families with kids! Walking from parking lot to hotel is not set u...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reliabilityguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 26, 2012

Cold Air conditioning, room was very clean and comfortable. Just what I need when traveling on business trip. Very relaxing and easy to find location. I will definitely stay there again when in Virginia

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lana444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review, August 2, 2012
Thank you for the review and the positive comments about the room. I'm glad to hear the room was perfect for your trip. We sincerely appreciate your business and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Suffolk Riverfront

Property: Hilton Garden Inn Suffolk Riverfront
Address: 100 E Constance Rd, Suffolk, VA 23434-3779
Phone Number:
Location: United States > Virginia > Suffolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Suffolk
#3 Business Hotel in Suffolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Suffolk Riverfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Garden Inn is a wonderful riverfront hotel in Suffolk, VA, set on a six-acre park on the banks of the Nansemond River. With the scenery plus 14,000 sq. ft. of flexible meeting space, our hotel is the perfect place to host your next conference or event. Our on-site restaurant, Constant's Wharf Grill, is open for breakfast, lunch, and dinner. Relax in a spacious and warm guest room featuring the adjustable Garden Sleep System® bed and other amenities including a refrigerator, microwave, complimentary in-room coffee, complimentary high-speed internet access. ... more   less 
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Also Known As:
Hilton Garden Inn Suffolk Hotel Suffolk
Suffolk Hilton Garden Inn
Hilton Suffolk

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