Stayed here for one night while traveling down the east coast. We arrived after 11pm after being stuck in traffic for over 3 hours coming out of Washington DC. Check-in was smooth. I hopped right into bed as I was sick as a dog. By 12:30, the electrical unit outside our room was making so much noise my husband and a friend of ours could not sleep (I had earplugs ;) We requested a new room and were moved to a room two doors down and had to exchange rooms again (same problem). Then we got moved to the 4th floor. Asked if we could leave our stuff in our old room until morning since it was so late and were told we had to move everything right then which was a real pain as we had already unpacked a lot of things.
I can say that Hilton stands by its 100 percent satisfaction guaranteed though. Filed a complaint through Bookit and the hotel refunded half the price of the hotel.
If it wasnt for the inconvenience, the hotel would of been great. Rooms were clean, and beds were comfortable.
TIP: If you stay here, look out the window and see what is outside your room before you unpack. Unless you are someone who can sleep through anything ;)
- Official Description (provided by the hotel):
- Hilton Garden Inn Chesapeake/Suffolk is a Northern Suffolk hotel and borders the cities of Chesapeake and Portsmouth. In our unique location in Harbor View Commerce Park, we are less than half a mile from businesses like Joint Forces Command and Bon Secours Health Systems, making Hilton Garden Inn ideal for both business and leisure travelers. Our hotel can also host your next conference or event, featuring 4,000 sq. ft. of flexible meeting space for up to 250 guests. Enjoy breakfast, lunch, and dinner at our hotel's Great American Grill(R) Restaurant and Bar. Our Northern Suffolk hotel is also close to shopping, dining, and entertainment, including Bridgeway Commerce Park and Harbour View Grand Cinema. ... more less
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- Also Known As:
- Hilton Garden Inn Chesapeake/Suffolk Hotel Suffolk