I moved to my original (and disappointing) hotel and checked this hotel on the basis of what I expect of any Hilton property, in general, and a Hilton Garden Inn, in particular. I am glad I did as my already high standards were exceeded. The reasons are as follows: spotlessly clean, new, in a quiet, new professional area (lots of restaurants, ice cream parlors, movie theater,etc. within walking distance), is in a high-end area of town (white collar office park/mixed use...think Northrup Grummon, Lockeed, Bon Secours Healthcare, physicians' offices alongside beautiful homes), easy access off of I-664, safe, nice gym inside, great running paths on sidewalks outside lining wide boulevards. I am one of the pickiest hotel guests ever -- I had no complaints as the hotel is new, spotless, and top notch. Parking is ample -- especially at the front entrance. The gym equipment is brand new. And most importantly, the customer service and personnel are outstanding, responsive, friendly and professional. That said, the younger woman working the breakfast was way below par, ambling along in a disinterested manner,l eager to run back to the kitchen whereupon we could hear her laughing and screeching with someone although she was incapable of looking actual customers in the eye -- or of refilling my coffeej even once. That said, the professionalism of every single one of the rest of the staff -- from the front desk to the gentleman checking the pool and gym equipment at 10:30 pm at night when I had a chance to use it after my meeting -- was superlative; as result I still am able to give the hotel a five star review. The utterly disinterested, unprofessional and incoherent breakfast waitress needs to go pronto, as she is not reflective of the rest of the staff. And by the way, I only had to frown in her direction when she did not appear for 30+minutes to give me my bill and/or refill my coffee for the first time, when the lovely assistant manager professionally prowling the main floor noticed and told me she would have my breakfast added to my bill so I could make my next meeting on time. Bottomline: I take 2-3+ business/pleasure trips per month every year. This place was awesome; kudos to Hilton and the local management.
- Official Description (provided by the hotel):
- Hilton Garden Inn Chesapeake/Suffolk is a Northern Suffolk hotel and borders the cities of Chesapeake and Portsmouth. In our unique location in Harbor View Commerce Park, we are less than half a mile from businesses like Joint Forces Command and Bon Secours Health Systems, making Hilton Garden Inn ideal for both business and leisure travelers. Our hotel can also host your next conference or event, featuring 4,000 sq. ft. of flexible meeting space for up to 250 guests. Enjoy breakfast, lunch, and dinner at our hotel's Great American Grill(R) Restaurant and Bar. Our Northern Suffolk hotel is also close to shopping, dining, and entertainment, including Bridgeway Commerce Park and Harbour View Grand Cinema. ... more less
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- Also Known As:
- Hilton Garden Inn Chesapeake/Suffolk Hotel Suffolk