After ordering 2 mocha's to go we were disappointed & surprised at the scalded flavor of the coffee. Unfortunately we were on the road before tastng our purchase. We had requested that one cup be extra sweet & the other be extra hot; neither was correct. We have previously enjoyed great beverages there. So, thinking maybe the employee was inexperienced we notified the owner/manager. I did expect an offer to replace the coffee at the next visit. All that was said was "thanks for letting us know." Therefore they have lost us as customers due to their lack of interest in customer satisfaction.