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“Fora sleep inn I found it slightly below the standards I expect”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #2 of 2 Hotels in Stony Creek
Peterborough, Canada
Level 6 Contributor
228 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
“Fora sleep inn I found it slightly below the standards I expect”
Reviewed March 15, 2014 via mobile

Sleep inn has always been a great chain. This Particular hotel was over priced. Get a coupon and save $20 the it is still overpriced. Room was average, clean was average, decor was average. Always x out the safe deposit fee so you don't get the safe charge $1.50 . The cleaning staff must of been quite giddy upon our arrival as they were cleaning the room across the hall 20 min of laughing and giggling was unacceptable. Could have been an off day.

Stayed March 2014, traveled as a couple
Helpful?
Thank CPAIR1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VA338, Manager at Sleep Inn & Suites, responded to this review, April 12, 2014
Dear Guest,

Our deepest aplogies that we did not meet your overall expectations at our property. As we value all of our guest and hope all have a pleasant and enjoyable stay here at the Sleep Inn& Suites. The safe fee can now be removed at the time of check in. We do hope in the near future that you would return as a guest here and we have the opportunity to give you outstanding service!



Katrina Collins
Operations Manager
1-434-246-5100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Granville, New York
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 2, 2014

It was a good place to sleep, but it has been remodeled and the rooms are dark due to the decor. More importantly, I am upset about the way they do business. When checking in, this hotel tacks on a $1.50 fee for the use of the safe in your room that you may or may not use. They don't tell you that they are doing this, and you won't know unless you look over your bill at that time. If you discover this fee, and tell them about it, they refuse to remove it until check out time. During the night, your receipt is slipped under the door to your room. There is no need to check out because you already have your receipt. Many people just take their receipt and leave without being aware of the " safe " charge. If you are aware of it, you have to go to the desk and request them to remove it. They will then remove it and adjust your bill. If you don't tell them to remove it, they won't. My personal feeling is, this is a dishonest way of doing business, and I won't do business with people who operate that way.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VA338, General Manager at Sleep Inn & Suites, responded to this review, March 4, 2014
Dear Guest,

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our safe fee is included with the your room rate and can only be reversed at check out. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please feel free to call the property at anytime because I would like to take care of this matter.

Sincerely,

Katrina Collins
Operation Manager
Sleep Inn & Suites
434-246-5100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westbury, New York
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 23, 2014

We were pleasantly surprised with this lovely property. Staff was very friendly. Room was clean, quiet and furnishings were up to date ... not like a lot of the properties along I95 that look like they were decorated with odds and ends from grandma's house. We used a coupon and were given a great rate.

However ... beware of the $1.50 Safe w/ltd Warranty charge they tack on to your bill. We only discovered this after checkout. We were never told that there would be a charge for a safe that we never used and would never have known existed if we hadn't hung our coats up in the closet where the safe was located. It's only $1.50, so I'm not going to make a big deal out of it, but I would really like to see this charge refunded and will take this up with Choice Hotels. It just seems to me that it's kind of sneaky. They should just add it to the cost of the room and we would be none the wiser.

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Fran528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VA338, General Manager at Sleep Inn & Suites, responded to this review, February 25, 2014
Dear Guest,

Thank you for taking the time to share your overall experience at the Sleep Inn & Suites Stony Creek VA.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Please feel free to call the hotel and I will reverse your charge to the safe fee. We hope to see you again soon!

Sincerely,

Katrina Collins
Operation Manager
Sleep Inn & Suites
434-246-5100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yonkers
Level 5 Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 14, 2014

decided to pull over and get a few hrs sleep off 95. Had puppy with us. when the overnight cost was too expensive ...it was already 12 midnight. the desk told us there might be a coupon around. so instead of leaving we found a coupon and used it. rooms clean. hot breakfast was a treat. pool closed and looked like it hadnt been open for a while ( indoor). 24 hr starbucks nx block as well as a dennys.

Room Tip: interior hallway is nice... accept pets so find a room not near any if concerned. had room facing ba...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathyrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VA338, General Manager at Sleep Inn & Suites, responded to this review, January 15, 2014
Thank you for taking the time to share your stay with us it is greatly appreciated as we value all guest opinions. As we are a pet friendly property our goal is to make sure that the whole entire family is happy and comfortable even our four legged ones!!!

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Katrina Collins
Operation Manager
Sleep Inn & Suites
434-246-5100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pa
Level 6 Contributor
123 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 7, 2014

After many unsuccessful hotel stops in Emporia, Va. we decided to stop in Stony Creek, Va this trip south. I placed a bid on Priceline and ended up at the Sleep Inn. The hotel was clean, quiet and convenient. The staff was helpful and efficient. The room had a king size bed, a comfy chair, desk and dresser combo, flat screen tv and a safe. There was a small alcove with a refridgerator/freezer, microwave and coffee maker. An ironing board and iron was also provided. The ac/heat unit ran continuously so there was no cycling on and off noise. There was a gym/indoor pool room a few doors down from our room. We didn't use it but it looked nice. We also didn't have the free breakfast.
Finally found a place to stop on a regular basis.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lakelorain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VA338, General Manager at Sleep Inn & Suites, responded to this review, January 15, 2014
On behalf of the Sleep Inn & Suites I would like to thank you for taking the time to let us know how you enjoyed your stay at our property. We take great pride in making sure all of our have a wonderful stay from check in to check out!

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Katrina Collins
Operation Manager
Sleep Inn & Suites
434-246-5100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level 6 Contributor
239 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 18, 2013

After staying at yet another Sleep Inn I have decided to make this chain my first choice when travelling with work. The price is slightly higher that Days Inn and Super8 but the quality is exceptional and well worth that bit extra.
This hotel was well positioned of the interstate, the welcome was warm and helpful. The room/suite was large, clean and well furnished with great internet. I used the fitness centre and was generally pleased with all the surroundings in this hotel.
Keep a look out for this hotel, well worth a stay

Room Tip: great stay pool and gym
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VA338, General Manager at Sleep Inn & Suites, responded to this review, January 15, 2014
Thank you for taking the time to let us know how much you enjoyed staying here at our property.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Katrina Collins
Operation Manager
Sleep Inn & Suites
434-246-5100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, Canada
Level 4 Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 4, 2013

Have stayed at this Hotel many Times.Rooms are begining to show their age, But are still adequate for overnight stays. No restaurants just fast food available close to hotel. Continental Breakfast quite good.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank regerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VA338, Manager at Sleep Inn & Suites, responded to this review, November 6, 2013
Dear Guest,

Thank you for your feedback in regards to your stay at our property. We do value all of our guest comments,concerns or suggestions as we strive to meet our guest expectations. We are in the process for a upcoming renovation which I hope you will return and enjoy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 11019 Blue Star Hwy, Stony Creek, VA 23882-3206
Phone Number:
Location: United States > Virginia > Stony Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Stony Creek
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 64
Reservation Options:
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Stony Creek
Sleep Inn Stony Creek
Stony Creek Sleep Inn

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