When I felt Hampton Inn -Dulles, I was prepared to write an excellent review.
We had taken a package that allowed us to leave the car there while we traveled and then spend one night at the hotel upon return.
The deal was a good one. The room was fine, the breakfast adequate, the location good.
For those of use who can't sleep, having a comfortable, air conditioned central (lobby) space where you can read in the middle of the night and not wake you wife promotes marital harmony.
Then we checked out and a few days later I reviewed my Visa statements and found I had been charged an extra $30 - in my mind inexplicably.
Since then, I've called their billing office - which seems to be central for not just this hotel - left messages and have not been called back.
I've called the hotel manager but not spoken to him either.
It appears that there is no procedures to resolve problems. I still have no idea what this charge is for. Since, I cannot seem to talk to anyone at the hotel, I will dispute it through the credit card company as it is not included in the reservation I made.
Too much time and hassle for a night at a hotel.
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Washington-Dulles Airport provides lodging near Dulles Airport and Dulles Town Center. We are conveniently located near area attractions, such as Chantilly Expo Center, Wolf Trap and Nissan Pavilion entertainment venues. We are positioned near the brand new National Air and Space Museum Dulles Annex - Steven F. Udvar-Hazy Center. Additionally, we are in the heart of the Route-28 business corridor, which affords close proximity to area businesses like America Online and Fair Oaks Mall. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Sterling
- Sterling Hampton Inn