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Hampton Inn & Suites Washington-Dulles International Airport
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All reviewspool and hot tubcomplimentary breakfastnice hotelshuttle servicegreat roomthe breakfast areagreat place to stayexercise roomnice breakfastoatmealdesk clerkwould stay here againclean roomsfitness centerwashington dullesbusiness tripexcellent stay
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651 - 656 of 767 reviews
Reviewed September 13, 2012

Stayed at this hotel over Labor Day. Great location, close to Metro, and Reagan Airport. Good breakfast and very nice staff. Short walking distance to area dining, and 7 Eleven store. Underground shopping mall is also near.

  • Stayed: September 2012, traveled with family
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3  Thank Rick Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

going on a 3 week trip, they were so kind about caring for us and our car. the shuttle to the airport was uber-efficient. there's a small pool with a jacuzzi, nice after a transatlantic flight. the breakfast was plentiful. the staff seemed genuinely concerned about us and recognized us on our return. hard to believe, but small town feel in a big city in a big hotel. would definitely stay again.

Room Tip: our room was huge! i think we ended up with a handicapped room somehow, but the beds were comfy and it was nice and quiet.
  • Stayed: May 2012, traveled with family
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1  Thank clevelandlaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

We stayed for one night and we're very impressed with this Hampton. It served it's purpose perfectly. Nice room -- clean and comfy. The breakfast was satisfying -- better than the average continental ones at other hotels. I would recommend and would stay here again.

Stayed: August 2012, traveled as a couple
1  Thank Frances D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

We had the pleasure of staying here twice due to flights through Dulles. On both occasions, the amenities and customer service were superb. The rooms were spacious, clean, well-maintained, and well-equipped. The complimentary breakfast was well done and the breakfast room space more than sufficient for the guests. The hotel staff was pleasant and helpful. On our second visit when I asked about the possibility of a room with a refrigerator for some perishable items, the desk clerk upgraded us to a suite at the same room rate. While the location is a bit far from downtown DC, it is perfect for Dulles flights. I would highly recommend this hotel.

  • Stayed: August 2012, traveled as a couple
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2  Thank Bryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

I can't really add much to the other reviews except to add that there are many, many touring groups that pass through here on a daily basis. In the mornings, they are waiting to board their buses and really clog up the breakfast area with their suitcases so it's easier just to carry food back to your room because there's no seats. I've never had a problem with the food running out, but if you're leary of crowds in the morning this isn't the place to go.

Also, the maids are very busy cleaning the rooms for the people coming in and out, so if you're staying there for longer than one day don't expect your room to be cleaned. After 2 days of no cleaning, I requested a time and was rudely told by the desk clerk, 'we'll get to you when we get to you.' They didn't get to me that day either.

For some reason our key would stop working at least once a day and we'd have to go down for a new one (usually waiting for others to be checked in first.) Internet was very spotty, sometimes good but never available in the evenings.

On the plus side the laundry is free.

  • Stayed: July 2012, traveled as a couple
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1  Thank chollmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, General Manager at Hampton Inn & Suites Washington-Dulles International Airport, responded to this reviewResponded August 7, 2012

Hello chollmann,

I would like apologize for the experience you had while staying with us at Hampton Inn and Suites Dulles. We strive ourselves on customer service and making sure that all of our guests leave satisfied. I sincerely apologize for the team member’s reaction when you asked for your room to be cleaned. I can assure you this is not the type of service the hotel provides and this is unacceptable.

You are correct that we do get many tour groups in the summer season and sometimes our breakfast area does get a little busy. We usually set aside a meeting room for our tour groups where they can have breakfast and this way it avoids the high volume traffic in the breakfast area. On days that all of our meeting rooms are occupied, we are unable to set aside the extra room for tour groups. Our Breakfast team works hard to ensure food is refilled quickly and tables in the breakfast area are cleaned as quickly as possible.

Hampton stands behind our 100% Hampton Guest Satisfaction Guarantee and we would be more than happy to apply this to your stay. Please contact the hotel directly and we can take care of this for you. Again, I am very sorry about your experience and I hope that next time you are in the area you will give us another try.
Sincerely,

Kristen Robertson
General Manager Hampton Inn and Suites Dulles

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