Our family suffered an extended power outage in July 2012 and I had the foresight to reserve a room right after the power failure for a couple of nights. By 10AM the next morning, you couldn't buy a hotel room in metro DC due to over a million homes being without power. When we checked in at the appointed time, the desk was understandably a madhouse and we had to wait about 45 minutes to get our room. Once in the room, it was typical late-model Hampton decor, tastefully done and comfortable (2 queens). The only negative we experienced during our stay was the lack of cooling in our room. We were never able to get the room lower than 75F and it was most uncomfortable sleeping at night. However, it sure beat 90F in our powerless home. I brought this to the attention of the front desk three separate times and they said they would take care of it but nothing was ever addressed. I am a Diamond Hilton Honors member and spend 60-80 nights a year, almost exclusively at Hilton properties. Given the helter skelter nature of the three nights we spent at this Hampton, I understand the problems of keeping up with every crisis that presents itself to the hotel staff. However, I would think that I would've received some type of update as to the cooling problem. After the third night with little sleep due to the warm room, we checked out and moved to a Doubletree up the road a piece.
Overall, a nice Hampton but the customer service could use some polishing. Also, very close to Washington-Dulles airport.
- Official Description (provided by the hotel):
- The Hampton Inn & Suites Washington-Dulles Airport provides lodging near Dulles Airport and Dulles Town Center. We are conveniently located near area attractions, such as Chantilly Expo Center, Wolf Trap and Nissan Pavilion entertainment venues. We are positioned near the brand new National Air and Space Museum Dulles Annex - Steven F. Udvar-Hazy Center. Additionally, we are in the heart of the Route-28 business corridor, which affords close proximity to area businesses like America Online and Fair Oaks Mall. ... more less
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- Also Known As:
- Hampton Inn Sterling
- Sterling Hampton Inn