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“Different expectations”

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Comfort Inn & Suites Airport Dulles-Gateway
Ranked #10 of 16 Hotels in Sterling
Reviewed May 25, 2014 via mobile

Not sure why I saw this hotel in such a different light from the other reviewers...I would not select this hotel for another stay. Wallpaper in hallway is peeling, I could hear everything going on upstairs including housekeeping vacuuming at 7am, as if I were right there with them. Drain cover in bath was not secure and just slid around the floor, clock was set for a completely wrong time (3 hrs off) and I couldn't reach it to fix it b/c it was secured (also only had iPhone 4 dock). Beds are old and worn (super sinky/weak support). When my office called to set up the credit card, they were on hold for almost 1 hour!

I would be ok with all of this if the room was $50-75/night but at over $100 is was just way below my expectations. Positives were free parking, breakfast and wifi.

Stayed: May 2014, traveled on business
Thank Familytravels2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this reviewResponded May 27, 2014

Dear Guest,
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. About Houskeeping vacuuming at 7:00 AM we were surprised, because our Housekeeping starts at 8:00 AM.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Jay Javid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 - 336 of 555 reviews

Reviewed May 22, 2014

My husband and I had a marvelous trip to Washington thanks to the Comfort Inn in Sterling. The hotel was clean, comfortable and welcoming. Everyone on the staff was friendly and polite. All the shuttle drivers were extremely helpful and friendly. Yamne stands out as exceptional, although all were superb. We are particularly grateful to the Comfort Inn administration for allowing us to ride the shuttle when going to catch the bus for downtown Washington on the days that we didn't have our rental car. The hotel was very close to the airport, which made it very convenient to catch the bus for downtown. All in all, we had a great experience.

Room Tip: Our room 205 was great, but I think that all the rooms on the 2nd floor were the same.
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  • Stayed: May 2014, traveled as a couple
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Thank foreveryoung2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2014

I had the pleasure of Mirtila, your shuttle service agent, provide me with quality and efficient service and look forward to using your service on my next trip in July. I will recommend your shuttle service as well as your agent Mirtila, to anyone needing parking for flights out of Dulles Airport in Sterling, VA.

  • Stayed: May 2014
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Thank Travelforever4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2014

We had a great experience. Clean room, very good breakfast, we stayed on the second floor and the beds are very comfortable. Alexandra was awesome, friendly and gave us a great room. Lots of people but pleasant place with friendly staff. We wanted to go sightseeing and the hotel offers all kinds of brochures with many places to visit, free shuttle to and from the airport and a generous breakfast with a nice lady (Marge) making sure everything is good and plenty, all for a very reasonable price. We will recommend this place and will visit again.

  • Stayed: May 2014, traveled with family
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Thank JFahe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2014

I had to stay due to a flight cancellation. This is convenient to the airport in a quiet area. The hotel was clean and All the facilities were clean and functional. The staff is extremely friendly and helpful. I was allowed to check in early and provided with an extra breakfast which I needed after a sleepless night in the airport with no food.

  • Stayed: May 2014, traveled solo
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Thank TAW3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2014

very good service, they are very nice. i had a good experience. she drive on time, Mirtila, Geraldine thanks a lot <3
for anyone who want to have a good time just come to this place, you will enjoy your vacation

  • Stayed: May 2014, traveled solo
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1  Thank Ziyad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

Had a great experience with staff who listened and talked. And who went the extra mile to help new guests. In particular GERALDINE was great at the frontdesk and MIRTILA was a wonderfully kind driver. The quiet and spacious atmosphere outside was simply breathtaking and refreshing!

Room Tip: The rooms are all good...depending on which one you want
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  • Stayed: May 2014, traveled on business
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Thank Shehu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport Dulles-Gateway

Address: 45515 Dulles Plz, Sterling, VA 20166-4324
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Sterling
#7 Romantic Hotel in Sterling
#8 Family Hotel in Sterling
Price Range: $65 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Airport Dulles-Gateway 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Comfort Inn & Suites Dulles Airport is the ideal destination for travelers who want a variety of amenities in a fun and family-friendly location. Use our complimentary Wi-Fi to look up interesting things to do in the Dulles area from our hotel, including a fast trip to the nearby Udvar Hazy Space Center at the Smithsonian National Air & Space Museum, or to many of the close shopping districts that Dulles has to offer. There's something for everyone when you stay at our comfortable hotel near Dulles Airport. ... more   less 
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Also Known As:
Comfort Inn & Suites Airport Dulles-Gateway Hotel Sterling
Comfort Inn And Suites Airport Dulles-Gateway
Comfort Inn Sterling
Quality Inn Sterling
Sterling Quality Inn
Sterling Comfort Inn

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