We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Bed bug found in room” 3 of 5 stars
Review of Candlewood Suites Hotel Sterling

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Candlewood Suites Hotel Sterling
Ranked #11 of 16 Hotels in Sterling
Certificate of Excellence
A TripAdvisor Member
“Bed bug found in room”
3 of 5 stars Reviewed May 21, 2006

This was a decent place to stay. The kitchenette was great with a full size fridge, microwave and a couple electric burners for cooking. There was also a dishwasher and the necessary dishes, cookware and silverware.

However, several days into my stay, I found a bed bug on the bedspread. We haven't found any other bugs or evidence of a large infestation, but this was still disturbing The manager seemed surprised to find out there were bed bugs in our room. However, when the housekeeper came to the room to change the sheets, we asked her if she had seen any bugs and she said that there were lots of bugs at the hotel. I find it hard to believe that we are the first to alert the manager to this problem.

Also, although the room was nonsmoking, it still had a musty smoke smell each time we entered the room.

  • Stayed May 2006, traveled on business
    • 2 of 5 stars
    • 2 of 5 stars
    • 2 of 5 stars
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Operating Partner/Manager at Candlewood Suites Hotel Sterling, responded to this review, June 15, 2006
As the Manager of this hotel, when the guest informed us of this situation, we were stunned. I opened this property less than 2 years ago and take much pride in it as I am also the Operating Partner.

We called in the Pest Control Specialist the next day. I went into the suite with him and took everything apart to search for more. As the Specialist relayed to me, bed bugs do not travel in 1's, they multiply expediently, and they will always leave signs behind. Nothing else was found.

When our housekeepers go into suites, oftentimes guests talk to them, they smile and nod. Not one of ours speaks much English . . . This housekeeper was probably misunderstood.

I would like to thank this person for writing a review and it is unfortunate their information was misunderstood. We appreciate all comments, both positive and negative, this is one way that we can truely provide GREAT service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

154 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Reston, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 13, 2006

This is a really nice place to stay in this area. It's not stuck in the middle of a bunch of stuff, but still close enough to drive (nothing really within walking distance except for WalMart, Best Buy, etc.).
Like the one other Candlewood I've stayed at (Salt Lake City, UT) the rooms are spacious, very clean and modern. Great gym, a pantry with snacks and toiletries, movies to check out. There's a Wegman's grocery store within 5-minutes. Restaurants, theater, book stores, Dulles Town Center mall also within 5-minutes.

  • Stayed April 2006
    • 4 of 5 stars
    • 5 of 5 stars
    • 5 of 5 stars
    • 4 of 5 stars
4 Thank Darryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 22, 2005

If you are like me and don't usually like hotels, the candlewood is perfect. Nice roomy rooms (we got the suite with bedroom), fully equiped kitchen and great internet (wired and wireless)

I brought my family along for this business trip from europe and I am very happy I did it.. .except for the jet lag.

The hotel is close to shopping, has a nice gym is very clean and new. I strongly recommend it.

  • Stayed April 2005, traveled on business
    • 4 of 5 stars
    • 4 of 5 stars
    • 5 of 5 stars
    • 4 of 5 stars
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Sterling
0.2 mi away
DoubleTree by Hilton Hotel Sterling - Dulles Airport
0.3 mi away
Suburban Extended Stay Hotel Dulles Sterling
1.6 mi away
Hampton Inn Dulles-Cascades
Show Prices
Show Prices
Show Prices
1.2 mi away
Hyatt Place Sterling/Dulles Airport-North
1.7 mi away
Hawthorn Suites by Wyndham Sterling Dulles
2.4 mi away
BEST WESTERN Dulles Airport Inn
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites Hotel Sterling? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Hotel Sterling

Property: Candlewood Suites Hotel Sterling
Address: 45520 East Severn Way, Sterling, VA 20164
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Hotel Sterling 2*
Number of rooms: 121
Official Description (provided by the hotel):
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Odigeo, Travelocity, Hotwire, Expedia and Priceline so you can book your Candlewood Suites Hotel Sterling reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing