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“Best customer service and friendly staff.” 4 of 5 stars
Review of Candlewood Suites Hotel Sterling

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Candlewood Suites Hotel Sterling
Ranked #10 of 16 Hotels in Sterling
Certificate of Excellence
1 review
“Best customer service and friendly staff.”
4 of 5 stars Reviewed July 21, 2014

I stayed at this hotel for over 45 days and would like to thank the whole staff I particular Ms. Brenda Arevalo. Brenda went above and beyond her duties to assist me. Thank you so much for making everyday a joyful and comfortable.

Room Tip: Rooms far from the entrances are quieter.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andre W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, July 22, 2014
Dear Andre W,

Thank you for your terrific comments about our newest team member, Brenda! She has been a fantastic asset to our team and we are so pleased at the superior customer service she has been providing to all of our guests!

We look forward to assisting you with your travel needs in the future.

The Candlewood Suites Sterling Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    99
    36
    17
    4
    6
See reviews for
33
17
27
75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed July 9, 2014

Stayed there for the whole month of June & loved everything. Amazed by the hospitality & efficient services provided by the Hotel. All the people from hotel staff is brilliant especially Brenda, Saroun & Laila.

The only suggestion is to provide room service at least twice a week in case of longer stay.

Room Tip: I got the room on 3rd floor with the view of road & it was awesome.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank travelfreakd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, July 22, 2014
Dear Travelfreaked,

Thank you for taking the time to post a response on how you enjoyed our hotel and services. We take the most pride in our staff who go well above and beyond the call of service. We are defiantly the perfect choice for a months stay in Sterling. Our newly renovated Kitchens and Bathrooms provide a modern comfort and convenience that we are used to in our own homes!

We look forward to serving you again in the future!

The Candlewood Suites Sterling Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 3, 2014

I stayed here one night on business. I have stayed at this hotel before and have always loved it, but this time was a major surprise in that they have renovated! The kitchens are sleek, modern and very eye catching. They have new bedding that is absolutely amazing, and all of the hallways have new modern carpet. I would have continued to stay here anyways, but this just puts them over the top!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, July 22, 2014
Dear Sara G,

Thank you for your fabulous comments! We love that we can offer newly renovated suites with modern kitchens and larger refrigerators with state of the art Ice Makers! We know you will continue to be happy with our hotel and services!

The Candlewood Suites Sterling Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SF Bay Area, USA
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed June 21, 2014

I reserved a non-smoking room through our corporate account at work and to my disappointment, I was given a smoking room because there was nothing else available. The receptionists were kind enough to put air purifiers in the room to neutralize the smell however the odor was too strong in the room and in the hallway for me to get a good night's rest so I left and checked into a different hotel.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Cleanliness
Helpful?
1 Thank RO A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, June 24, 2014
Dear RO A,

Thank you for your comments. It is important that we get the feedback both positive and negative for this is the only way we know how to improve our hotel and services.

Please know that we do not purposely over book rooms. Oftentimes, there are rooms available at the time of booking, and then since we are an extended stay hotel, the guest in that room may have their job extended.

We should be more proactive in the future by calling the guest in advance so they can make other arrangements if necessary.

Thank you again for your valuable feedback, we hope that you will allow us an opportunity to serve you again.

The Candlewood Suites Sterling Hotel Team
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Rochester, New York
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 8, 2014

We stayed here as part of group for Rolling Thunder weekend. You can't beat this price (about $70/night) for the value provided. The woman who checked us in was friendly and helpful as was the guy who helped me when I needed more towels and a replacement light bulb the next day. It's important to understand that this is an extended stay hotel, not a full service hotel. They make it very clear that towels are not changed out daily for example, and that was just fine. It's quiet, well kept and has everything you need. The evening we arrived, the hallway did smell like someone had been smoking, but that smell was gone the next day. It's very clear that you can't smoke on the floor or in the rooms, but I'd bet that someone had not followed that requirement. It's a short walk to several restaurants; Walmart and Sam's Club are on the adjacent parking lot. I'd absolutely stay here again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JoeSetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, June 24, 2014
Dear JoeSetta,

Thank you so much for staying with us once again during the Memorial Day weekend Rolling Thunder ride. It is a pleasure to serve your group year after year.

Next time you visit, we will have newly renovated Kitchens and Bathrooms providing for a very updated and modern look!

We look forward to serving you again.

The Candlewood Suites Sterling Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Florida
1 review
5 of 5 stars Reviewed May 16, 2014

All of the staff and management went out of their way to make this stay the best of all of the hotels that I stayed in on my 35 day road trip! I want to especially thank the General Manager Laila Oinas for her help. Obviously she is doing a great job as it isn't often that the staff praise their manager in such glowing terms. I would definitely stay here again.

Room Tip: Ask the staff... they actually know what they are doing!
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank davidqualitystamps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, June 24, 2014
Dear Davidqualitystamps,

Thank you for your nice comments about our staff! The General Manager has been there since the hotel opened many years ago and takes so much pride in her hotel, services, and most importantly, the employees.

If your travels bring you back to the area, next time you will find newly renovated Kitchens and Bathrooms in our suites! We look forward to the opportunity to serve you.

The Candlewood Suites Sterling Team
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Waldorf, Maryland
1 review
5 of 5 stars Reviewed March 15, 2014

Every chance I get to stay at candlewood sterling I look forward to it the staff treats you very well Rossa and Sarceon are awesome they bring a smile to my face. The company I work for will pay for me to stay at Best Western but I'd rather pay out of my own pocket to stay at Candlewood Sterling
Thanks to the staff

Robert Price

  • Stayed March 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bobbyprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Guest Relations Manager at Candlewood Suites Hotel Sterling, responded to this review, March 20, 2014
Dear: Mr. Price

Thank you for taking the time to write a review about our hotel. We are very pleased that Rosa & Saroun are delivering a great customer service. We really appreciate your comments. We look forward to provide you with another comfortable stay in the near future.

Kind Regards,

Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Hotel Sterling

Property: Candlewood Suites Hotel Sterling
Address: 45520 Severn Way, Sterling, VA 20166-8942
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Hotel Sterling 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 
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Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites

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