I stayed at this hotel again because my previous stay 8 months ago was pleasurable. I stayed this time for a two week business trip and I immediately noticed a change upon checking in. The initial room I was issued had not been cleaned properly so I informed the front desk clerk of my concerns. He immediately issued me another room which was also not properly cleaned. After returning for a second time, the staff member was very apologetic and escorted me to make sure we found a room which was satisfactory.
The hotel staff is extremely courteous but the hotel does not seem to be as properly maintained as it was 8 months ago. The trash cans in the hallways are always spilling over, all of the entry areas are littered with cigarette butts, the carpets are dirty and 1/2 the laundry machines were not working properly.
- Official Description (provided by the hotel):
- An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more less
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- Also Known As:
- Candlewood Suites Sterling
- Candlewood Sterling
- Sterling Candlewood Suites