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“Trip” 5 of 5 bubbles
Review of Candlewood Suites Hotel Sterling

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Candlewood Suites Hotel Sterling
Ranked #10 of 16 Hotels in Sterling
Certificate of Excellence
Manassas, Virginia, United States
1 review
“Trip”
5 of 5 bubbles Reviewed May 6, 2012

Saruon Chuan was extremely helpfull and friendly. Fast check in. He always remembers me by name when checking in

  • Stayed April 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 17, 2013
Dear David C.,

Thank you for taking the time to comment on the Customer Service you recieved by Saroun! We pride ourselves on providing the best customer service possible. And remembering repeat guests names is huge! We look forward to serving you again in the future!

Warmest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    109
    37
    17
    4
    6
See reviews for
35
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Norfolk, Virginia
1 review
5 of 5 bubbles Reviewed April 5, 2012

I travel for work and have stayed here whenever I'm in the area. The staff is always friendly, the accomadations are nice, and the rates are very reasonable. I love the large selection of Dvd's and the free washers and dryers! If your ever in the area this place is well worth the money you pay!

  • Stayed March 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steven T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 17, 2013
Dear Steven T.,

Thank you for taking the time to submit a comment about our hotel! We pride ourselved on providing excellent customer service and the only way we know we are doing it 100% correctly is by getting the feedback from previous guests as yourself!

We love that you were able to enjoy our Complimentary DVD Lending Library. We strive to keep a full rack of movies with a variety of selections for everybody to choose from.

We look forward to serving you again in the future!

Warmest Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed April 2, 2012

I have stayed at a few other extended stay style hotels in the area and the Candlewood suites in sterling is by far the best! The Asian guy at the desk was very nice and upgraded my room and helped me with directions. The rooms were very clean and I love the silky smooth linens. Pillows were not very comfy but I got firm pillows from the front desk and they were great. Stay at this hotel for great service, clean rooms, and great shopping walking distance.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katier28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review, May 7, 2012
Thanks for the acknowledgment that we are the best Extended Stay hotel in the area! We hope to have a brand new bedding package by summer or fall that will include all new and additional, fluffy hotel pillows, but don't forget, you can always use our 'feather or foam' philosophy by getting additional, or different pillow from the Front Desk.
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Fairfax, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 29, 2012

I have been coming to Candlewood Suites in Sterling off and on for about 5 years. The staff are warm, go out of there way to assist you with anything you need. The Cupboard is great when you are tired or don't have the time to go and get personal items, food or drinks. It has a Country feel like home but it is great for business stays. The washer/dryers are accessible for free so you do not need to think about quarters. One less thing to deal with freeing you up for other things.

  • Stayed February 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank B D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, January 17, 2013
Dear B D.,

Thank you so much for taking the time to write a review about your continual stays with us! We pride ourselves on providing excellent customer service and know that by comments like yours, we are being successful.

We look forward to continuing to serve you during your next visit!

Warmest Regards.
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Edgewater, M
Level Contributor
1 review
5 of 5 bubbles Reviewed March 22, 2012

My wife and I like to stay at Candlewood Suites when we are traveling, they have all been great experiences and had all the amenities allow you to basically be at home, load the fridge up, cook snacks or complete meals everything you need is ready for your use.

I have never written a review before but when one of then stands out you have to let other's know about this hidden gem in Sterling, VA. We were visiting our Grand Kids in Ashburn, VA, so we were pleased to find that this location was only a few miles from where they live, I called the Hotel and talked with a very pleasant young man, who upon check in turned out to be the resident manager. Viet Tu greeted us upon check in and answered our questions about the area and helped us with some idea's on places to visit and some great local restaurants for Mexican or Italian food. Our room was perfect, high speed internet, nice TV, a complete kitchen, comfy bed with lots of pillows and soft towels. We really enjoyed our visit with Grand Kids and coming back to the hotel was like coming home, we were that comfortable. I recommend that if you looking for a place to stay for a few days or weeks you can't go wrong.

We look forward to staying here again in the future.

  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oldman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review, May 7, 2012
We love that we are able to provide a comfortable nights sleep along with amenities that you may not really need for a few days stay, but are an added bonus to have. Just to have ice cold drinks from you refrigerator, and a microwave to heat up restaurant leftovers, are simple enough amenities to make ones stay more relaxing.
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Beckley, WV
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 28, 2012

We booked this hotel on priceline which listed this hotel a non-smoking hotel. When we got there, we were given a room on the 4th floor which apparently is a smoking wing. We complained that the hotel was advertised as non-smoking and we could not stay there because of my husband's health problems. They refused to give us a refund and only offered to move us to a non-smoking room which was not acceptable. The hotel inside needs to be updated. It definitely does not look like the adverage 2 star hotel we stay in while in the Sterling VA area.

Room Tip: The fourth floor is smoking. The first three floors are non-smoking.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, February 29, 2012
We are thankful that this guest has notified us that Priceline listed us as all Non Smoking so we can address the mistake with them. This hotel has always been a mix of smoking and non smoking. Most of the hotel is non smoking, only 17% of it is smoking and those suites are on one floor of the building. It was Priceline that could not issue a refund to the customer. The hotel did offer to move the guest to a non smoking suite.
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Hedgesville, West Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed December 3, 2011

The room was clean and tidy, but the fixtures and decor was out of date. The bedding was clean but seemed worn out. The kitchenette, again tidy, but the cabinets were coming off the hinges a bit. The only thing that appeared new was the television. The bed was almost completely against the wall on one side, making it difficult to get in and out. I was just expecting a lttle nicer of a place. I would rate this an average hotel, but probably would not stay again unless there were no other nice places nearby.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review, February 29, 2012
We appreciate the comments by this customer. We are 8 years new and have begun to undergo renovations. We have recently added 32 inch flat screen TV's and new beds in all the suites. Later this year Candlewood will be launching a new and updated bedding package to include more pillows, and plusher blankets and linen. The kitchens at this hotel are full kitchens with full size refrigerators, microwaves, 2 burner stove tops equipped with pots, pans, and dishes. A guest can shop at the Super Walmart located just blocks from the hotel 24 hours a day!
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Additional Information about Candlewood Suites Hotel Sterling

Property: Candlewood Suites Hotel Sterling
Address: 45520 Severn Way, Sterling, VA 20166-8942
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Hotel Sterling 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 
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Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites

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