Hampton Inn Dulles/Cascades -
I regret to say this stay was not up to par for a Hilton brand and I am quite disappointed with the facility.
There were personnel issues during our stay which led to my party not receiving adequate service on a number of occasions.
We had constant problems with our room keys not working, almost ever day. Our room was reasonably clean, but the towels were old and worn, and rough on your skin.
Even when our keys would work for our room, they did not work for the fitness center or pool area. We had to return to the desk multiple times to get keys that functioned throughout the facility.
Additionally, we would have to ask for simple things to be replaced in our room that housekeeping should have noticed without having to be reminded.
Another major drawback for our trip was the inappropriate actions and attitude of Chinese tour groups that flooded the hotel. They were disrespectful to both guests and hotel staff, and there were numerous issues regarding basic hygiene that you typically only see third world countries.
They would turn their televisions up almost as loud as possible, and would not lower the volume even after multiple calls to the front desk. At breakfast, the tour groups would descend upon the dining area and leave it as though a tsunami had struck the area with trash, debris, wasted food, and spilled drinks.
It was so bad that even trying to exit the elevator each morning to go to my work site became a struggle as the foreign visitors would try to force their way onto the elevator before the current occupants exited.
Lastly, there was one thing that was unforgivable. Road warriors know how to interpret the comments and rating of hotels on sites like Hotwire and determine what hotels are actually being offered prior to booking your trip.
I have a disability, and it is important to me that there is a hot tub or jacuzzi at each facility where I stay for an extended visit. I had a friend from Sterling personally go by and look at the facility prior to my booking and he saw the sign for a whirlpool. Unfortunately, that area is behind two keyed doors, and he had to rely on the integrity of the hotel to honestly post what services were available.
Attached you will find a an image I took with my mobile phone on 11/25/13 (verified with a copy of the front page of USA Today) showing the sign being posted on the wall of the Hampton Inn.
There is not only no whirlpool, they have filled it with cement but have never removed the sign from the hallway off the lobby. This constitutes a breach of contract for facility services.
- Official Description (provided by the hotel):
- Located near Dulles International Airport and close to all of Washington DC's attractions, you'll find the brand new Hampton Inn Cascades. Nestled in the heart of the Cascades Town Center, you'll find an abundance of restaurants, shops and entertainment opportunities just a short walk from the hotel's front door. ... more less
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- Also Known As:
- Hampton Inn Dulles-Cascades Hotel Sterling
- Hampton Inn Sterling
- Sterling Hampton Inn