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Best Western Dulles Airport Inn
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Reviews (784)
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All reviewsno elevatordulles airportroom was cleanmotel styleshuttle servicestay there againlong term parkingan early morning flightsized bedfree shuttlepark and flythe general managernice breakfastone night stayconvenient locationbagelseasy access
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Reviewed March 8, 2013

This BW hotel is better than most; however, do not confuse this with the higher class “Best Western Plus” grade of hotels. Make no mistake, this really is a roadside motel and you will find rooms are accessed from exterior doors and a map may be required to find your room. The Wi-Fi worked, there is a nice flat screen TV with a good range of channels, in-room coffee maker, and there were sufficient towels available.

This Best Western’s overall room product is better than most and the housekeeping was good. My only complaint was the cover to the heating unit in my room had fallen off. There is no restaurant at this Best Western; but, an adjacent Holiday Inn has a small pub which delivers to this hotel’s rooms.

The free breakfast is fairly typical of most limited service type properties - do it yourself waffle, fruit, yogurt, cereals, donuts, breads, juices, and a selection of coffees and teas. The hotel begins breakfast at 6:00 AM and permits the shuttle passengers to grab a quick breakfast a few minutes before departing on the hour.

If you are a Dulles passenger, it will take you nearly as long to get to the shuttle boarding area as it takes to go the four miles to the hotel. Beware - the shuttle operates each half hour and you are well advised to call the hotel to find out when to expect your pickup time. During foul weather there is very little protection from the elements and you might want to wait in the terminal until the last possible moment.

The hotel's shuttle to Dulles departs on the hour and half hour; however, seats are limited and you need to reserve your seat to ensure your get back to the airport in time for your flight.

Room Tip: Ask for a room away from the adjacent highway to ensure you get a quieter room.
  • Stayed: March 2013, traveled on business
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3  Thank TraveljohnsonJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2013

Everything was great. The only thing we did not realized when booking is that the room doors are on the outside of the facility. Room was great. Breakfast was great. Great for 1 or 2 nights. Convenient to DC.

The only con was the night staff when we checked in, about 6pm. Not wearing clothes/uniform to indicate they were associated with the hotel and somewhat unprofessional.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Best Western
Thank Dennis Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Was not greeted by a courteous front desk person, checked in, room a/c unit was extremely noisey, complained and asked to be moved, she sent maintenance man to my room (hotel was about 75% empty so why notice me) he agreed a/c was a very old unit. Maintenance man obtained a key to another room for us, door would not close unless you slammed it and it was a battle to open it (life safety issue), wireless Internet would not let me open a simple web page after waiting give minutes! Checked in, changed rooms, loaded luggage back in car and checked out in an hours time. Went back the next day to retrieve personal items left behind, they still had me checked in the room! Front desk person made sure she took a bite of her cookie then asked me can I help you with a mouth full of cookie! Gross, unprofessional and lacking intelligent life. Oh the maintenance man was courteous and apologetic, that's cool he realized the inability of others.

  • Stayed: January 2013
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Thank Jaberwocky69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWestern D, General Manager at Best Western Dulles Airport Inn, responded to this reviewResponded January 7, 2013

Hello Jaberwocky69

First of all I would like thank you for completing a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I appreciate hearing from you so that I can look into these issues.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Shelby Clark, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
11
Reviewed December 25, 2012

The hotel staff is excellent and customer oriented. I made use of the fitness center which was available 24 hours a day. The room was clean and tidy. The breakfast area exceeds a continental breakfast by having waffles, eggs and a breakfast.

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

The staff is wonderful and it is excellently located near Dulles Airport and the Loudoun County Technology corridor. The lobby is inviting and well decorated for the holidays. Breakfast was warm, abundant, aand well displayed. Overall well worth the price!

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank CHARLES B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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