It's a very nice hotel and the staff was very nice to me and Iam very thankful to them because they allows me to put my luggage in there front desk area. Overall I can say excellent. And I appreciate there service
- Free Wifi
- Free Parking
The staff was professional and pleasant, the location was good and parking was convenient. Price was fair and they offered free Wi-Fi. The rooms were quiet and the TV had Showtime and HBO.. Those are the positive points...unfortunately there were some basic problems with the room...no trash cans of any kind..not in the bathroom/kitchen or bedroom...no glasses or cups...I had to use the coffee carafe to get a drink of water...no plates... no utensils. The one chair in the bedroom was so well worn that you sunk almost to the floor when you sat in it..getting up would be almost impossible for anyone with limited dexterity. The room was fairly clean but showing signs of age. As I said it was ok for one night...just had to make the best of it...
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies that we did not communicate our in-room amenities to you better. While they are limited, the Front Desk does have a limited supply of other items, which we happily hand out upon request. I will speak with my staff about voicing this more clearly, each time a guest checks into the hotel. Overall, I am very happy to hear that you enjoyed the staff, our hotel's location and the television channels as well as our free WiFi.
Please do not hesitate to contact me directly, at Kchaudhary@extendedstay.com, should you wish to discuss this further. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
We made plans to stay for just 1 night. We could not find a sign with the hotel name on it. The room was not clean. We killed a large bug that was climbing on the wall when we arrived.
The furniture was shabby and the bed not comfortable. The kitchenette was not stocked with anything but silverware. There was not even a water glass. There was a coffee pot but no cups. At 11:pm I called for a wake up but there was no one at the desk.
We made this reservations a couple of weeks in advance on line. We wanted to stay at an 'Extended Stay' since we would be in the Wash. DC area for a couple of nights in order to see the sights of the city.
The room was deplorable. mismatched furniture, bed that sagged, dirty floor and carpet, sticky counters and stove top, hair in the bath tub, scummy refrigerator...YIKES! It was not nice. The first room we were checked into smelled so bad of cigarette smoke that we couldn't even breathe! Luckily, this room smelled ok.
The laundry room was so dirty, cigarette butts on the floor, the washers were smelly, but the dryers worked well.
The grounds were very unkempt, trash in the bushes and trash on the sidewalks. I don't think the door mat at our door had ever been swept.
Needless to say we won't be going back.
I received a copy of your review, and wanted to take a moment to personally respond.
Please know that we are sincerely sorry to hear that your stay with us was not satisfactory. To ensure that a situation like yours doesn't happen again, I have reviewed and informed my staff about the standards that we so highly strive to meet.
I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at firstname.lastname@example.org.
It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
This Homestead Suites does what it does well, but what it does is not for everyone.
What you get: A simple, clean room. A small galley kitchen with a few pots and pans, silverware, plates and glasses. A clean bathroom with lots of hot water. A location that's near the highway, easy to find, and only 5 minutes from Dulles Airport. Friendly and helpful staff at the front desk.
What you don't get: A restaurant, bar, pool, room service or any other hotel amenity.
There are grocery stores nearby, or if you have no car there's a food court and a well-stocked gas-station Mini Mart 150 yards away. Stock up on easy-to-prepare foods like microwaveables and drinks. (The Mini Mart carries beer and wine.)
I found this place eminently suitable, perfectly located, and inexpensive.
It is located in good location, no noise, very clean and very helpful front desk team especially Sunny. No hassle, no pain to wait. He has done check-in processes in 2 min..
Surely I recommended this studio suite to my friends.
I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Washington, D.C. - Sterling. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.