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“Really great visit” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Sterling - Dulles Airport

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DoubleTree by Hilton Hotel Sterling - Dulles Airport
Ranked #2 of 16 Hotels in Sterling
Certificate of Excellence
Pembroke, United States
1 review
“Really great visit”
5 of 5 stars Reviewed August 25, 2014

Great hotel! It was a spacious, clean room. The staff was very friendly. The bed was very comfortable. It was quite close to grocery stores, ethnic restaurants, and several chain restaurants. A great value. We'd certainly stay here again.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Holly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 27, 2014
Thank you, Holly P, for taking the time to share your experience with us at the DoubleTree by Hilton Sterling - Dulles Airport. We strive to achieve our service goals so when we hit on all areas, it makes the entire Team doubly proud. We certainly look forward to welcoming you back again for another wonderful stay in the near future.
Happy travels!
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
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Level Contributor
47 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed August 23, 2014

My first time at a DoubleTree-- loved the warm and yummy chocolate cookie given at check-in (much appreciated after a long flight)! I had an overnight layover at Dulles after 20+ hours of flying and was looking for a couple hours of rest before the next early morning flight. As such, I appreciated the efficiency of the check-in, the punctuality of the half hourly complimentary shuttle van, the excellent service all round, and the soft bed with fluffy pillows. The crabtree & evelyn amenities were a nice touch. Its about 10 minutes to Dulles and the shuttle drops each guest off at the curb closest to their airline. I left refreshed, rested and ready for more travelling.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank emaleth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 24, 2014
Good Day Emaleth,

Your review makes me a proud leader. We take pride in delivering exemplary service and hope to make every guest write about their experience with us. Your thoughts are well received and we hope to have you with us again in the near future. I am also delighted that you enjoyed the "cookie" it is our greatest attribute.

Sincerely,
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Carmel, United States
2 reviews
4 of 5 stars Reviewed August 21, 2014

For a business traveler this is an excellent hotel. The location and the price is makes this hotel a place to use on return trips. Easy access to parking. The only change I would make is the location of the Fitness Center, did not like going through the Lobby for access. Need more treadmills in the Fitness Center.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joyce N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 24, 2014
Hello Joyce N,

Thank you for the review of our hotel. I can certainly understand the preference of going to the gym without crossing the lobby. I have noticed how busy it can be during certain times of the day. I am not sure if you would be interested in leaving the hotel, but in addition to our fitness space, we are fortunate to be in close proximity to the local LA Fitness facility as well. They have daily passes available for local guests as an alternative. We also have a courtesy shuttle service that can take you to local businesses that are within a 5 mile radius. As always, I appreciate your feedback and look forward to having you as our guest in the future.

Kindly,
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West Chester, United States
2 reviews
5 of 5 stars Reviewed August 19, 2014

I love staying at the DoubleTree Sterling-Dulles. Apparently so do others as it books up real fast. The experience is consistently top notch, from when I first arrive, to breakfast and checking out. Also, if I have any particular need, the front desk staff takes care of it. They don't have to have a concierge desk like other hotels do since the front desk is like a concierge desk.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 24, 2014
Good Day Mark S,

Our team has been working to improve the availability of amenities for our travelers and it makes me happy to hear how the team is using this information to create a pleasurable stay for our guests. I appreciate your review and thank you for your continued loyalty. Please let me know if there is anything I can do to help you with a future stay.

Sincerely,
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west hollywood, United States
1 review
3 of 5 stars Reviewed August 18, 2014

first three stay, my room was over looking the hotel dumpsters in the rear - noisy and at night too much light reflected into my room, Secondly, the shower water flow is E X T R E M E L Y very very low flowing...not happy

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 24, 2014
Good Day Robert G,

Our goal at the DoubleTree by Hilton is to “wow” you with outstanding service and upon leaving the hotel we hope each and every guest can state that they have had the perfect stay. Sadly, we have failed to deliver your expectations. We take our role seriously in providing an environment where you feel comfortable, safe, productive and happy while conducting business away from home or simply a leisure trip in Sterling, Va. I wanted to contact you to apologize for the unfortunate situation you experienced during your stay at our hotel. I have personally gone to your room to ensure everything is functioning to your expectation and I would be happy to further discuss possible resolutions if you have additional time while you are with us.

Kindly,

Yvonne Hart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 14, 2014 via mobile

As a program manager at MCD, it is clear to me that we have made an excellent decision to keep our team at The Doubletree in Sterling, VA. I frequent this hotel quite often along with my employees and checking in late in the evening, I am always taken care of by the front desk staff and accommodated in a fashion that makes me feel welcome, appreciated and at home. More often than not I am greeted by a gentleman named Abdi. He has always shown excellent service which is a key reason why my employees are happy to stay here as opposed to our previous contract with Marriott. If you seek professionalism, courtesy, and gratitude, I strong recommend the leisure traveler and business traveler alike to stay at the Doubletree in Sterling.

Thanks to the restaurant waiting staff for always accommodating our morning breakfast requests. My guys deeply appreciate it. Also we truly appreciate the house keeping staff who does an excellent job keeping our rooms clean and tidy.

  • Stayed August 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Fahd Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 17, 2014
Dear Mr. Fahd Z,

Words can not express the gratitude we have for your review regarding our property. It created the best feeling within at the start of my day. We are proud to host the M.C. Dean group and look forward to continuing the relationship. Please don't hesitate to let me know if there is anything that can be done to assist you in the future. I appreciate your feedback and will be sure to share your thoughts with Abdi. He is a truly awesome member of the team.

Sincerely,
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2 reviews
5 of 5 stars Reviewed August 12, 2014

I highly recommend this place . very clean and comfortable. The staff are very professional and super welcoming. I had a small issue during my stay, as soon as I reported it the staff were all over the issue until it was resolved.my thanks to all of you who were involved in solving the problem , especially Ahsan. Thanks again

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MARK H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 13, 2014
Thank you so very much, Mark H, for your most kind review. The Team will be pleased to read your comments; I know that Ahsan will be extra-proud! We strive for excellence; however, if we are unable to achieve it, service recovery is in our hands. I am glad that we made it right for you.

Thank YOU, Mark H, for choosing the DoubleTree by Hilton Sterling - Dulles Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Sterling - Dulles Airport

Property: DoubleTree by Hilton Hotel Sterling - Dulles Airport
Address: 21611 Atlantic Boulevard, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sterling - Dulles Airport 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Sterling - Dulles Airport. Located 10 minutes from Washington Dulles International Airport (IAD), our hotel near Dulles airport offers a 24-hour, complimentary airport shuttle service. Enjoy a convenient location near Dulles Town Center shopping mall, Dulles Sportsplex and Dulles Golf Center. Set on the Dulles Technology Corridor, our hotel is within minutes of leading corporations including Orbital, Raytheon, Verizon, Rockwell Collins and Harris Corporation. Students will enjoy our proximity to the Virginia campus of George Washington University. Enjoy a warm welcome at this Sterling hotel with our freshly baked chocolate chip cookie. Retreat to one of our 171 guest rooms boasting complimentary wired or wireless internet access. Our IAD hotel offers a relaxing base for exploring or working in Virginia. Unwind with drinks and dine on hearty cuisine at the restaurant and bar. Stay active at the fitness center and indoor pool or whirlpool spa. Connect with the office using our complimentary 24-hour business center. Take advantage of this hotel's location near the airport and 5, 000 sq. ft. of event space for business meetings, functions and weddings. Our hotel event space features an elegant ballroom, outdoor patio and the latest in A/V equipment. ... more   less 
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