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“Mr Ahsan at the Sterling Double Tree Hilton”

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DoubleTree by Hilton Hotel Sterling - Dulles Airport
Ranked #6 of 16 Hotels in Sterling
Certificate of Excellence
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Mr Ahsan at the Sterling Double Tree Hilton”
Reviewed July 31, 2014

My wife and I arrived recently at the Double Tree Hilton in Sterling, VA, after a very long flight from Europe. We had arranged to park our car there but had not planned to stay. Upon arrival, however, we were exhausted and in no shape to face the rush hour DC traffic to get home to Baltimore. Mr Ahsan was at the front desk and understood our plight immediately. He made very reasonable arrangements for us to rest until late in the evening when we were able to resume our journey. Because of his great kindness the end of our journey - a potential disaster - was made as pleasant as the rest of our trip. Thank you, Mr. Ahsan. We will certainly consider staying at a Hilton again.

  • Stayed July 2014, traveled as a couple
    • Service
Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 2, 2014
What a wonderful review, Charles K! Ahsan will be thrilled! I am so very glad to hear that he took such stellar care of you. Travel is already tough these days. Add to it a few other factors and it can be even more trying. I am so pleased that Ahsan recognized your needs. Thoguh there is only one Ahsan, there are Hiltons all over the world that will take great care of you.

Yours in Hospitality -
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776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Charlottesville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2014

I've been to this location twice in the past 2 weeks. The hotel staff has a great capability for remembering visitors. They were very accommodating of my need to check out later in the day on my second trip. I appreciate the need to tailor my experience and that they make it happen.

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank ShouldagoneCamping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 2, 2014
Thank you, ShouldagoneCamping, for staying at the DoubleTree by Hilton Sterling - Dulles Airport. I was glad to hear that the staff was accommodating to your needs, a hope that I have for every guest who has a need, expressed or not. We hope that your travels will return you to the area; we would be grateful for the opportunity to show you that this represents service levels we will provide you time and time again.

Happy camping!
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Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed July 30, 2014

The staff was great. Breakfast was good - cooked food was hot & Fruit was cold. The juices could have been colder. Room was excelent- even the bathroom steam vent was working. The only issue with this hotel is when it is full, so is the parking lot.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chris C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, August 2, 2014
Thank you, Chris C M, for your great review. You provide some great observations for us, too. We appreciate our customers and hope that fact this shines through every part of the operation.

Until we have the opportunity to see you again, please have safe travels and a wonderful summer.
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Sterling, VA, United States
1 review
Reviewed July 29, 2014

I went with hopes of brand Hilton, but sadly this hotel was a let down. Room had a noisy refrigerator unit, that made a sound like broken turbine, but was able to live with that after unplugging it. Bar was always crowded with not so warm feel, I preferred going out rather than waiting in line to find a seat. Worst part of stay was shower, it felt like Double tree didn't pay their water bill, I have seen better water pressure in those drinking water fountains. Summing it all, never again!

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mohit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, July 30, 2014
Good Day Mohit,

I am sorry that you did not find our facility to be exemplary. We do pride ourselves in delivering a top knotch experience. I have our Chief Engineer conducting an inspection of the refrigerator for noise as the email is being sent out. I am wondering if room service may have been a viable option? I most certainly appreciate your feedback and we are working diligently to improve the experience for our guests.

Sincerely,
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Delta Junction, Alaska
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2014

Needed to stay near airport when I attended my nephew's wedding. Front desk staff was very helpful. Free shuttle within a 4 or 5 miles radius was helpful when I needed to go to a medical facility to have stitches removed. Especially appreciated the help of Nuria, Kedra, Ahsan and Jose.

The only thing that would have made it better would have been a complimentary breakfast.

  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank JandK30976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, July 28, 2014
Thank you, JandK30976, for your kind review. I am so glad that the staff was responsive to your needs. That's what the Team is here to do - provide assistance and service whenever needed. The Team members that you noted will be thrilled to see their name identified! Thank you for this detail.

Thank you for choosing the DoubleTree by Hilton Sterling - Dulles Airport.
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Whitney Point, New York
1 review
Reviewed July 25, 2014

My company has an office in Sterling, VA and I often have to work there for anywhere from a couple of days to a week or more. I have tried several different hotels in the area and after my first stay at the Double Tree I have never stayed anywhere else in Sterling. This hotel is top notch first class. I happen to be a Hilton HHonors Diamond member and I've never stayed at any hotel in any chain that does more to recognize their regular guests. This Double Tree has a special hospitality area on the 6th floor that provides free hot snacks and various wines and beers every night from 5:00 to 7:00. This floor is only accessible to those HHonors members whose room keys have been coded for the elevator to allow access to the 6th floor. They also provide a special breakfast on the 6th floor every morning. Higher level HHonors members can also be placed in rooms on the 6th floor which have little perks such as nice bathrobes and slippers. The dining area also provides excellent breakfasts which are free for higher level HHonors members. I've eaten very good dinners there in the evening too for reasonable prices. One thing that really stands out in my mind is the incredible staff at this hotel. Without exception I have found them all to be very courteous and helpful. Two staff members I am particularly fond of are a father-son team, Jose and David, who work the breakfast room every morning. It is staff like these two who put a friendly face on the entire hotel. I have also spent time at the bar in this hotel and again found the staff to be very friendly. The bar has lower Happy Hour prices every night until 7:00 and they have a nice variety of beers on tap including some excellent craft beers. In summary I'd just like to say I really wish I could find a hotel like this one in every city I spend time in.

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank TNichols49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, July 27, 2014
Thank you TNichols49,

I could not have said it better myself! Just kidding, your feedback if most appreciated and I love the fact that you enjoy our executive floor and benefits. It was something we consider an advantage over the rest. The ease of access and seclusion, help our most valuable customers feel like they are at home. Again, thank you for the praise and continous loyalty.

Sincerely,
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Sterling, United States
1 review
Reviewed July 25, 2014

Second year in a row where our girls travel softball team had another good stay. Check in/out went quick, smooth, and courteous. Breakfast was fantastic and the rooms were very clean. In particular the bed was the most comfortable in recent memory. Good job DoubleTree!

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review, July 29, 2014
Hello J Holley,

Thank you for sharing such positive reviews during your stay with us. We take pride in delivering great service for our guest. We always receive great reviews about our beds and it makes us joyful to hear you experienced the same thing as many others in regards to comfort. It confirms others opinions as well. I look forward to your next visit and appreciate your review.

Sincerely,
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Additional Information about DoubleTree by Hilton Hotel Sterling - Dulles Airport

Property: DoubleTree by Hilton Hotel Sterling - Dulles Airport
Address: 21611 Atlantic Blvd, Sterling, VA 20166-6852
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 16 Hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sterling - Dulles Airport 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Sterling - Dulles Airport. Located 10 minutes from Washington Dulles International Airport (IAD), our hotel near Dulles airport offers a 24-hour, complimentary airport shuttle service. Enjoy a convenient location near Dulles Town Center shopping mall, Dulles Sportsplex and Dulles Golf Center. Set on the Dulles Technology Corridor, our hotel is within minutes of leading corporations including Orbital, Raytheon, Verizon, Rockwell Collins and Harris Corporation. Students will enjoy our proximity to the Virginia campus of George Washington University. Enjoy a warm welcome at this Sterling hotel with our freshly baked chocolate chip cookie. Retreat to one of our 171 guest rooms boasting complimentary wired or wireless internet access. Our IAD hotel offers a relaxing base for exploring or working in Virginia. Unwind with drinks and dine on hearty cuisine at the restaurant and bar. Stay active at the fitness center and indoor pool or whirlpool spa. Connect with the office using our complimentary 24-hour business center. Take advantage of this hotel's location near the airport and 5, 000 sq. ft. of event space for business meetings, functions and weddings. Our hotel event space features an elegant ballroom, outdoor patio and the latest in A/V equipment. ... more   less 
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