Stayed at the Doubletree a week ago during a shopping holiday in the DC area. We picked the Doubletree because of the good reviews and prices. While the hotel was very nice and the room very clean, we were disappointed in some of the service. As we drove up to the hotel to check in we were greeted by a large contingent of fire trucks and emergency personnel who had evacuated the hotel due to a toxic spill in the laundry room area. We were certainly understanding of the situation and happy that it appeared the hotel guests were safe. Our disappointment was in the total lack of hotel personnel available to provide information to incoming guests. There were many guests on the property wondering what they should do. For instance, should they book at another property? We decided to go out for dinner and come back later. As luck would have it, by the time we came back, the hotel was back in action. However, the one memory we will have when we think about this particular hotel was their complete of assistance when it was most needed.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Sterling - Dulles Airport. Located 10 minutes from Washington Dulles International Airport (IAD), our hotel near Dulles airport offers a 24-hour, complimentary airport shuttle service. Enjoy a convenient location near Dulles Town Center shopping mall, Dulles Sportsplex and Dulles Golf Center. Set on the Dulles Technology Corridor, our hotel is within minutes of leading corporations including Orbital, Raytheon, Verizon, Rockwell Collins and Harris Corporation. Students will enjoy our proximity to the Virginia campus of George Washington University. Enjoy a warm welcome at this Sterling hotel with our freshly baked chocolate chip cookie. Retreat to one of our 171 guest rooms boasting complimentary wired or wireless internet access. Our IAD hotel offers a relaxing base for exploring or working in Virginia. Unwind with drinks and dine on hearty cuisine at the restaurant and bar. Stay active at the fitness center and indoor pool or whirlpool spa. Connect with the office using our complimentary 24-hour business center. Take advantage of this hotel's location near the airport and 5, 000 sq. ft. of event space for business meetings, functions and weddings. Our hotel event space features an elegant ballroom, outdoor patio and the latest in A/V equipment. ... more less
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