I had to book a room for a coworker from Africa and have been getting just great service from Hilton. Am really impressed with the level of customer service from them. My colleague's dates of travel changed, and I had gotten a phenomenal rate ( hint use the Hilton MVP program in conjunction with Hilton honors). When I tried on the website to change my reservation, I had problems--I had to call, I dreaded it thinking I would lose the fabulous promo rate I had gotten--no I got very good customer service from the woman on reservation number and the MVP rates. When I checked in, Edwin the evening manager was very helpful, got my friend added to my reservation, and breakfast vouchers as the executive room was not available. I missed my friend at the airport (major messes because of electrical storms) but he found his way to the airport via the shuttle--easey peasey--too easy because I was waiting at baggage claim and he was in his room already. The king bed room was lovely--not huge but not at all cramped--for one guest it is nice. Full length mirror nice. Bathroom has a shower stall--a very pretty bathroom with wood console. With a microwave, I would add one more star. The breakfast buffet is very nice. The hotel is brand new. It is several blocks walking from anything--with a rental car you can get to restaurants and shopping, Dulles Town Center Mall. Got late checkout with Hilton Honors account. And those doubletree cookies are still a nice touch.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Sterling - Dulles Airport. Located 10 minutes from Washington Dulles International Airport (IAD), our hotel near Dulles airport offers a 24-hour, complimentary airport shuttle service. Enjoy a convenient location near Dulles Town Center shopping mall, Dulles Sportsplex and Dulles Golf Center. Set on the Dulles Technology Corridor, our hotel is within minutes of leading corporations including Orbital, Raytheon, Verizon, Rockwell Collins and Harris Corporation. Students will enjoy our proximity to the Virginia campus of George Washington University. Enjoy a warm welcome at this Sterling hotel with our freshly baked chocolate chip cookie. Retreat to one of our 171 guest rooms boasting complimentary wired or wireless internet access. Our IAD hotel offers a relaxing base for exploring or working in Virginia. Unwind with drinks and dine on hearty cuisine at the restaurant and bar. Stay active at the fitness center and indoor pool or whirlpool spa. Connect with the office using our complimentary 24-hour business center. Take advantage of this hotel's location near the airport and 5, 000 sq. ft. of event space for business meetings, functions and weddings. Our hotel event space features an elegant ballroom, outdoor patio and the latest in A/V equipment. ... more less
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