Stayed here for a week on business, everything was as expected.
My only issue was on day 3 I was awakened at 6:30 am by the desk clerk pounding on my door. When I answered it he was waving a piece of paper at me saying my room was going to be $30 a night more because it was weekend rates, his English was poor and I could barley understand him. As he had woke me up I shut the door in his face. Later when I went to work I stopped at the desk, I told him I had paid for a week up front and would not pay additional rate. He said he "was sorry" he had made a mistake.
When I went back to my room for lunch my card key was not working, had it reprogrammed, when I returned after work that day same thing, card key not working. When I went to the desk there were two other guests with the same problem.
Manager I spoke to said he would talk to the employee, but there is no reason to wake a guest up at 6:30 am unless the place is on fire.
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- Also Known As:
- Extended Stay Sterling
- Sterling Extended Stay