TownePlace Suites Sterling Dulles North has major customer service issues. I made a reservation for one of my travelers through a 3rd party website and paid in full- my guest had to show her personal credit card upon check-in for incidentals- no problem this was expected...what wasn't expected is that upon check-out the hotel would charge her card for the full length of stay even though I had paid in full on-line. My traveler now has incurred over $150 worth of bank fees due to this unexpected charge. I have contacted the hotel every day for a week and the General Managers has yet to respond. I spoke to 2 different males at the front desk who were very disrespectful and at one point told me they would not give my message to the GM. What a disgrace to the Marriott reputation!!
- Official Description (provided by the hotel):
- Feel at home while staying at our newly remodeled pet-friendly Hawthorn Suites by Wyndham Sterling Dulles hotel. Located in the heart of the Cascades / Dulles area, our suites are perfect for both business travelers and families seeking extended accommodations. Our hotel is a short drive from Washington Dulles International Airport, and close to businesses like Raytheon and Harris Corporation, as well as the Potomac Falls Commerce Center, Loudoun Tech Center and Northern Virginia Community College. Each of our efficiency, one- and two-bedroom suites is equipped with an ergonomic work area, comfortable seating, and fully equipped kitchen for ultimate comfort and convenience. Each morning, delight in our ample free hot and cold breakfast buffet, and when the mood strikes, enjoy our outdoor dining area, ideal for barbecues and informal gatherings. Other must-have amenities at our Sterling hotel include laundry facilities, business center, fitness center, free Wi-Fi Internet access and free large-vehicle parking. ... more less
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