While the room itself was very nice and convenient, upon uncovering my bed for the first night, my sheets were FILTHY. They were extremely wrinkled and I could tell they hadn't been washed since the last person because of the following:
-A dried blood stain
-make up stain
-didn't feel or smell clean
-upon checking for bed bugs, I lifted the mattress to find crumbs and a pretzel.
I immediately complained to the front desk and demanded new bedding, and the staff member could of cared less. Didn't apologize or even really say anything. He handed me bedding, only to discover that I was only given 1 sheet. I had a very uncomfortable nights sleep and would recommend firing the cleaning staff and adjusting customer service protocol--. I would not stay at this location again.
The continental breakfast is poorly organized as well. There is no table to sit at when you get there, so you have to eat standing up or carry your bowl of ceral and food with no tray or bag across the parking lot and up the stairwell to your room.
- Official Description (provided by the hotel):
- Feel at home while staying at our newly remodeled pet-friendly Hawthorn Suites by Wyndham Sterling Dulles hotel. Located in the heart of the Cascades / Dulles area, our suites are perfect for both business travelers and families seeking extended accommodations. Our hotel is a short drive from Washington Dulles International Airport, and close to businesses like Raytheon and Harris Corporation, as well as the Potomac Falls Commerce Center, Loudoun Tech Center and Northern Virginia Community College. Each of our efficiency, one- and two-bedroom suites is equipped with an ergonomic work area, comfortable seating, and fully equipped kitchen for ultimate comfort and convenience. Each morning, delight in our ample free hot and cold breakfast buffet, and when the mood strikes, enjoy our outdoor dining area, ideal for barbecues and informal gatherings. Other must-have amenities at our Sterling hotel include laundry facilities, business center, fitness center, free Wi-Fi Internet access and free large-vehicle parking. ... more less
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