We stayed at this hotel previously and loved it but our recent visit changed our opinion. First the internet in our room went down. We called the desk. They told us it is a bandwidth problem and we should call their internet provider. Isn't that their job? We called and he was unable to help us. As a result we had no internet access.
We had a non-smoking room. During the night a strong smell of fresh cigarette smoke came into our room on a regular basis. Not sure if it came from the hall or the adjoining room. It was so strong that it woke us up. Shouldn't a non-smoking room be smoke free?
We will not stay here again. Poor customer service and cigarette smoke have changed our minds regarding this hotel.
Gave it a 3 because it was clean and had a very good breakfast.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Winchester, VA South. Located off interstate 81 in the heart of the Shenandoah Valley, the hotel is nestled next to the scenic town of Stephens City, VA. Check out our upgraded guest rooms offering new mattresses, bedding, interior design package, 32 inch flat screen tvs with HD content, upgraded wireless high speed internet, microwaves, and refrigerators. The Holiday Inn Express, Winchester, VA South satisfies the lodging needs for both the business and leisure travelers. Located minutes from Stowe Woodward, Thermo Fisher Scientific, DuPont, Carmeuse Lime and Stone, and Dominion Front Royal Power Plant, the Holiday Inn Express is the hotel for the traveling business professional in need of quick and easy access to Interstate 81 as well as US Route 11 and Route 522. Need to take a break? Settled in the heart of the Blue Ridge Mountains near the entrance of Skyline Drive, start off your morning with our complimentary Express Start hot breakfast and visit Cedar Creek battlefield and enjoy the Civil War heritage of the Shenandoah Valley. Not into history? Take a dip in our outdoor swimming pool or take advantage of one of the five golf courses only minutes from the property. With over 100 attractions near the hotel the Holiday Inn Express Winchester, VA South can become your vacation headquarters. ... more less
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- Also Known As:
- Holiday Inn Express Winchester South Hotel Stephens City
- Holiday Inn Stephens City
- Stephens City Holiday Inn