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“very poor service”
Review of Red Lobster

Red Lobster
Ranked #46 of 131 Restaurants in Staunton
Cuisines: American, Seafood
Restaurant details
Madrid
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“very poor service”
Reviewed July 23, 2013

They had terrible service. The prices were very high. We waited a long time for our food. We watched other parties eat and leave before we got our food. We were a party of 8 but we were paying as individuals but they still put a 20% gratuity on our bill good thing they did because with the service we had we may not have tipped them but shame on them for charging that kind of gratuity when they knew how bad the experience was. They did apologize and gave us desert but they never even heated the melting lava cake (cookie) sorry guys but you deserve this review . Customers beware

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Jerry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Visitor rating
    22
    18
    18
    4
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Raphine, Virginia, United States
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Sign up for emails coupons”
Reviewed April 25, 2013

If you love lobster or any seafood you need to try this restaurant.We went for the lobster fest.Large servings you will not leave hungry.Waitress was very accomidating and if you forget to take your printed coupon but have a phone with internet pull up your email coupon and they will honor it ! Great atmosphere !

Visited March 2013
Helpful?
Thank Dee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs, Virginia
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Roseloe Motel Manager At at Red Lobster”
Reviewed April 23, 2013

April 23,2013 , we ate at the Red Lobster in Staunton,Va and Irene was our waitress, very efficient and very good at letting you know the specials and let you know what was available. she was very pleasant and kept her eye on us and we were able to joke with her and that made the meal even better. she even let me have an extra cheese biscuit cause she heard me said i had lost several pounds and i loved them plus thought i should have one.
Thank your restaurant for a pleasant staff from being greeted at the door with the waitress to the evening manager at the end.
We will be back.
Our Special Thanks to all.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Ritesha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia USA
Level Contributor
28 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Good but slow”
Reviewed March 9, 2013

The food was good yet it took a while to get it. It was though worth the wait, and they were busy also, because they are good!

Visited May 2012
Helpful?
Thank GeorgeVirginiaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Afton, VA
Level Contributor
64 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Never disappointed with Red Lobster”
Reviewed January 14, 2013

Menu's may change occasionally at Red Lobster, but the food never fails. On my latest trip I noticed the Shrimp Caesar was no longer an item. I asked and the waitress assured me I could still have shrimp on my Caesar salad -- and it was excellent. Plenty of their wonderful garlic biscuits, outstanding dressing on my salad and lots of shrimp. It was excellent and the service was prompt as well. Lunch hour is a tough time for any good restaurant because they will be extra busy, but the restaurant looked good - clean and neat and the service just right. It was 12:10 when we arrived and we were out the door by 1. Great job all around.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MURDERLADY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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