I checked in and had a week long reservation. My room was in one of the back buildings. I drove around the back and parked and unloaded my belongings. I went out for awhile and returned to find that my car was gone. I called management, I was told that my vehicle was towed but they couldn't tell me where,because the driver was on another tow & they would have to call me back.
When I asked why I was towed, I was told that I wasn't suppose to park in the back lot and that there was a chain blocking the lot and that I took the chain down. I DID NOT take any chain down! No one told me not to park in the back lot when I checked in. Next morning, Went to pick up my vehicle. I happened to notice a Honda that was at the tow lot was the same Honda I saw at the motel, it belonged to the guy that towed my car. What a convenience that he & other employees of the towing company stay at this motel. I had to pay $175 to get my car out. The manager Shannon Taylor basically told me I was s*** out of luck. I asked who else was in charge and who I could call at the corporate office about this, she told me I was slandering her and to leave. She attempted to refund the rest of my stay( I was already charged upfront for a week's stay).Instead of refunding me, she charged me again. She told me she did this because I was irritating her. Now how was I irritating her? It was my car that got towed for some bogus reason. There is a scam going on here and someone is pocketing cash from this. When I returned from getting my car, someone had convenietly put the chain up and some yellow tape. I asked if they had security cameras to prove that I did not remove the chain, she said they did not have cameras on the back lot. So beware, this may not be the safest of places if they do not have cameras on the whole premises. I am also filing a complaint with the towing board and the better business bureau. I don't feel that I was responsible for paying the tow bill of $175. I should've been contacted before being towed.
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- Also Known As:
- Quality Hotel Staunton
- Quality Inn Staunton
- Staunton Quality Inn