We stayed at this property on two different occasions on a recent trip from Maine to South Carolina and return.
This property is located slightly outside the built-up area of Staunton, but offers extremely easy, close access to both I-81 and I-64.
On both of our most recent visits, we found the hotel staff to be extremely friendly and accommodating. Check-in was extremely smooth and easy, and we like the idea that, after giving you time to settle in a bit, the Front Desk calls to make sure that everything in the room is up to guest expectations and working properly, as well as to ask whether or not you'd like a morning wake-up call. A nice touch that not all properties do these days.
During our return stay, we suffered a mid-evening interruption of the cable television service. A call to the Front Desk resulted in a very concerned reaction from Amanda, the clerk on duty at the time. She said she would check with the cable company, and, if necessary, come upstairs to our room herself to help resolve the problem. The problem corrected itself in less than ten minutes, but when we tried to report the restoration to the Front Desk, we had trouble getting through to them because, as we later found out, Amanda was on the phone with the cable company for almost half an hour making sure that the repairs were permanent and that the problem would not reoccur -- at least not that same evening.
All aspects of our stay here were extremely well handled, well managed and well maintained. The beds were comfortable; the heat/air conditioning unit worked properly with no excess noise or vibration; the parking lot was clean and well-lit; and the staff was quick to smile, speak and offer assistance.
The breakfast room attendant(s) did an excellent job both of the mornings following our overnights. There seemed to be two people working in the breakfast area most of the time, one cleaning up/wiping tables/removing full trash bags, etc. and the other restocking food items as needed and helping guests locate items they were seeking. We also found the readily-available stack of heavier-duty-than-usual trays for taking breakfast items back to your room very handy and another nice touch that not all hotels provide.
This Hampton Inn has a lobby trophy-wall full of awards and after our most recent stays, it's obvious why they have them. We plan on using this property for repeat stays anytime we find ourselves in the area again.
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- Also Known As:
- Hampton Inn Staunton Hotel Staunton
- Staunton Hampton Inn