We stayed at the Sweet Reunion cabin this past weekend and the cabin itself was pretty great with a few exceptions. Shortly after we arrived two very large, intimidating dogs showed up at the cabin. Being dog people (who had brought our own dog), this wasn't immediately an issue, until the dogs started aggressively barking at us. It was at this point that we made a call to the number that was on the confirmation sheet management had left for us. No answer so we left a message about the dogs and the fact that the hot tub was not working. We asked for a call back.
A call back never came. The dogs eventually left and we figured out how to fix the hot tub (fuse was tripped, but this was hard to figure out since the outdoor light bulb was also burnt out). Even though we got the hot tub to turn on, it was very dirty with random grossness floating and no smell of chlorine. Even though we stayed at the cabin for 2 nights, we never got a call back.
We sent an email following up today and the customer service was horrible. The manager (?) was rude, condescending, and stated that she got our message too late and since we didn't call maintenance she "assumed" that everything was fine. If we call about an issue, it is not expecting too much for a call back, especially to check that everything is ok.
The issues with the cabin weren't that big of a deal, but the terrible customer service is. And as such, we will not be returning.
- Official Description (provided by the hotel):
- The cabins, constructed from real logs with rock foundations, reflect a style from days gone by. The rock fireplaces create a cozy atmosphere along with the central heating and air, hardwood floors, log furniture, linens, towels and complete kitchens. On the deck, you can enjoy the view or relax in the large hot tub. Each cabin offers privacy in a beautiful mountain setting. Single and Double bedroom cabins available. ... more less
- Also Known As:
- Lydia Mountain Cabins Hotel Stanardsville