So we were moving our whole family from North Carolina to Massachusetts when one of the three vehicles in our caravan broke down at 10:00 p.m. on the Interstate in Springfield, VA. We pulled off the nearest exit and were blessed to find the Extended Stay there within a mile of the exit. By the time we went to check in it was after midnight and we were really tired.
I asked the friendly face at the front desk "do you have a room that can sleep all of us?" And she said, "oh, you need the suite." And what a great suite. It was absolutely huge. And for a really great rate. Our new friend got us all the pillows and blankets we needed. She went above and beyond. Really helpful.
The next morning as we were looking for a U-Haul rental, another new friend at the front desk allowed us to stay a few extra hours past checkout.
Sometimes when things go wrong, it's incredibly refreshing to meet people who understand customer service. Thumbs up. Praise Jesus.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
- Reservation Options:
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- Also Known As:
- Extended Stay America Springfield
- Extended Stay Springfield
- Springfield Extended Stay