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“It was horrible and not clean” 1 of 5 stars
Review of Extended Stay America - Washington, D.C. - Springfield

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Extended Stay America - Washington, D.C. - Springfield
Ranked #11 of 12 Hotels in Springfield
1 review
“It was horrible and not clean”
1 of 5 stars Reviewed January 7, 2013

Lidiya at the front desk was excellent. The first room was dirty the blanket and sheets had stains on it. The next room she put us in the blanket had stains on it also. It was just horrible I will never ever stay at any extended stay hotel again.

  • Stayed January 2013
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank msoneandonly35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, January 10, 2013
We are so sorry to hear that your stay with us was less than satisfactory. There is absolutely no excuse for what you had experienced. Never the less I would like to invite you back to our hotel to see why most of our guests call this location their home away from home. Please contact the hotel manager so that we can make this right for you. We look forward to your call.
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192 reviews from our community

Traveler rating
    96
    41
    13
    13
    29
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Springfield, Virginia
1 review
5 of 5 stars Reviewed January 3, 2013

Stayed here for three nights and it was an overall very good experience. Room was very clean and well furnished. No problem getting the free wi-if and the standard speed worked just fine even for Netflix without paying for the $3 upgrade. Staff were very helpful and friendly. Margie was on duty two of the evenings I needed assistance and she was delightful. Minor complaint is that the AC unit cycled loudly but when I turned it off the room kept the temperature just fine all night. The price was excellent considering the close-in DC location.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, January 5, 2013
We so glad that you could spend a few nights with us. It concerns me to hear that your AC was loud - next time please do not hesitate to let us know right away so that we can make it right for you immediately. Thank you for sharing your comments on TripAdvisor and we will look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narberth, Pennsylvania
1 review
4 of 5 stars Reviewed December 22, 2012

overall it was nice stay and more than what i paid for.
however, i was slightly bothered by the customer service. when i went there on dec 20th around 4PM to check in, not only the representative was NOT at her desk but when she came back after 5-10 minutes, she didn't even apologize. also, we came back late that night and the office was closed and the front door was locked. the sign said to dial 600 if the office is closed so i did, and this grumpy person who sounded like he just woke up from sleep picked up and she happened to not speak any english. i eventually had to figure out how to get in by myself.

other than this, this was a fairly nice stay

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank abryoon89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, December 26, 2012
Thank you for choosing our hotel and for taking the time to provide feedback about your stay. I'm so sorry to hear about the poor customer service you have experienced at our hotel, but I can assure you that this is not the norm. I'm shocked to hear of it and appalled at what you had to endure. Please accept our most sincere apologies. We strive to provide all our guests with, not only a clean and comfortable room, but great customer service as well. I am sorry we failed this time. Rest assure that we will take your comments and coach our team to provide better service in the future.
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Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2012

I been staying at the Extended Stay in Springfield since July for work. When I come in every monday and seeing the smile on Margie face I know my stay that week will be great. It's home away from home. If I ever need any thing Margie, Victor and staff always are willing to help. Rooms are clean and comfortable. I will be coming back. Thanks so much for everything.

Room Tip: Ask for a corner room
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank frank h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, December 9, 2012
Thank you for taking the time to post your kind words about our Hotel. Victor, Margie and all the associates work hard to create the "Home Away From Home" and makes it a pleasure when we get to read great comments such as yours. We look forward seeing you soon.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 30, 2012

The location was a little tricky to find. But once we found it, our whole vacation went smoothly from there on out. Lidiya checked us in and was a absolute joy, she was very friendly and upbeat. She helped us with everything we needed to know in order to make finding our way around very easy. I wish i could clone a office assistant to take home with me. She definitely made everything very easy and comfortable for us. We also had a chance to meet Victor, he was very friendly as well. This is our first time staying at a Extended Stay and after this great experience we will definitely stay at more in the future. Thank you again Lidiya and Victor for helping our family have a wonderful vacation : )

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank UpstatePittyrescue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, December 3, 2012
Thank you for taking the time to post such a Great Review. Lidiya, Victor and all the associates were happy to hear they helped make your vacation a wonderful experience.

We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugoff, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 29, 2012

I'm in DC quite a bit for work, and after staying at a handful of places, this place gives you the best "bang for the buck". Very clean, conveniently located, and the "Grab-n-Go" breakfast is just right. What really tops it all is the friendly staff, especially Margie. It's like you're coming home into your own house! Thanks so much for everything!
James F.

Room Tip: Try and get a corner!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, December 3, 2012
Thank you James for letting know how wonderful your stay was at the Springfield ESA. Margie was happy to hear how she was able to help provide a Home Away From Home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

I recently stayed at this hotel with my fiancé and a couple of other family members. Since we were there to visit Washington D.C, this hotel came highly recommended because of how close it was to the Springfield Metro station. Upon arrival, we were greeted by a very lovely front desk clerk, Lidiya. We were very pleased as to how fast and comfortable she made it for us all to check in. Thought out our stay, anytime we passed by the lobby she never hesitated to greet us with her beautiful smile and cheerful personality. Lidiya always made sure to ask if there was anything we needed and she was kind enough to let us know every time we had a package waiting for us. With how efficiently she runs things, she really deserves a job well done. She's definitely a good assets to this company. So many thanks goes to this wonderful tough lady. All in all, we will definitely revisit this place and we highly to anyone visiting the D.C area.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hockeylover181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, December 3, 2012
Liydia is really an exceptional personality and we are so happy to read your kind words. We hope to see you next time you are in town.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Springfield

Property: Extended Stay America - Washington, D.C. - Springfield
Address: 6800 Metropolitan Center Dr, Springfield, VA 22150-1921
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#7 Business Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Springfield 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay

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