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“Older but clean and friendly” 4 of 5 stars
Review of Courtyard Springfield

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Courtyard Springfield
Ranked #7 of 12 Hotels in Springfield
Indianapolis, Indiana
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Older but clean and friendly”
4 of 5 stars Reviewed August 24, 2014

Good location. Good breakfast. Friendly helpful staff especially Diane. Take a Limo car vs a Taxi as it is cleaner, faster and the same price.
Ask for a full bed and if they have an upgrade room. If available they will do it for free.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank jeffhail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield_CY_GM, General Manager at Courtyard Springfield, responded to this review, September 2, 2014
Dear Valued Guest,

Thank you for the Great feedback about Diane. I will make sure to share your wonderful comments with her. We take pride in our hotel and it is wonderful when our guests recognize our employees.

I thank you again for staying with us and look forward to accommodating your stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
    59
    75
    42
    24
    9
See reviews for
68
31
20
71
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Richmond, Virginia
Level Contributor
127 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed August 9, 2014 via mobile

I picked this hotel because it was located conveniently for a meeting. The staff is very friendly and they have a nice setup for grabbing a quick bite or a cocktail. While the lobby has been renovated the room I was in was showing it's age. That being said it was clean and comfortable as you expect from this brand.

Stayed August 2014, traveled on business
Helpful?
Thank smotley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield_CY_GM, General Manager at Courtyard Springfield, responded to this review, September 2, 2014
Dear Valued Guest

Thank you for the great comments about our property. I am pleased we were able to exceed your expectations. We look forward to accommodating your stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 of 5 stars Reviewed August 7, 2014

If you are staying there for work and are counting on internet connectivity, bring your own hotspot. I have complained for years about it and nothing has changed. The only reason i stay there is due to the location and the staff are great.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield_CY_GM, General Manager at Courtyard Springfield, responded to this review, September 2, 2014
Dear Valued Guest

Thank you for the Great Comments about our staff. We value your feedback and will make sure to share them with the staff members. In reference to our internet, I do apologize for the inconvenience. At this moment we are changing providers to a Marriott Approved vendor that will provide us with a better service. If you should continue having any issues, do not hesitate to let us know immediately so we can assist you.

I thank you again for staying with us and look forward to accommodating your stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 1, 2014 via mobile

The Marriott far exceeded my expectations. From now on this is my place to stay when visiting DC.Very clean and minutes from the metro. There are a multitude of places close by to eat and shop. The parking here is free and the only upgrade I would add would be that they provide a shuttle to the metro station.

Stayed July 2014, traveled with family
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield_CY_GM, General Manager at Courtyard Springfield, responded to this review, August 5, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us. Your comments and concerns are very valuable to us. I am pleased we were able to exceed your expectations. We look forward to accommodating your stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 17, 2014

Very nice and neat hotel. The room was clean and provided with all comforts including the coffee machine with normal coffee and decaf.
Very comfortable and wide bed with two pillows per person.
The personnell is very discreet and ready to solve every possibile problem.
The self service breakfast respects Marriott american standar and has a wide choice of juices, donuts, milk, etc.
Cherry on the pie: wifi for free.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Antonio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield_CY_GM, General Manager at Courtyard Springfield, responded to this review, August 5, 2014
Dear Valued Guest,

Thank you for your comments about your recent stay with us. I am pleased we were able exceed your expectations. We look forward to accommodating your stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River, New Jersey
1 review
5 of 5 stars Reviewed July 16, 2014

My family and I stayed at this hotel Friday July 11th. Hotel is very nice with great sitting areas and small bar right in the lobby for drinks. We had breakfast Saturday morning at the hotel and was served by a young man named Nick. I have been in the hotel business for 15 years and I must say Nick is an ASSET to this hotel. He was genuinely pleasant and sincere while taking our orders and when bringing our food out. This type of customer service is hard to find these days so my family and i want the general manager of the hotel to know how pleased we were. Thank you Courtyard and especially to Nick for a very nice stay!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield_CY_GM, General Manager at Courtyard Springfield, responded to this review, August 5, 2014
Dear Valued Guest,

Thank you for recognizing Nick for doing an excellent job. Your comments are valuable and will make sure he is aware of the great job he did. We value our guest and it is great to hear when our staff member stands our for their service.e

I thank you for staying with us and look forward to accommodating your stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 15, 2014

The hotel is very convenient to Fort Belvoir. The lobby is very nice with a trendy bar and a great lounge area where a dozen people were socializing. The room was standard; comfortable bed, couch, etc... Unfortunately, the "free high speed internet" was anything but high speed; perhaps it was anything but internet, since it was so slow and intermittent that it was UNUSEABLE. Lost entire evening and morning of urgent work. Left hotel at 7am to find a McDonalds or Starbucks to do work... Never again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank travelnowandtomorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield_CY_GM, General Manager at Courtyard Springfield, responded to this review, August 5, 2014
Dear Valued Guest,

Thank you for your feedback regarding your stay with us. I would like to first apologize for the inconvenience you experienced during your stay. I know how important it is to have a good internet connection to get work done. In the future, please let us know so we can assist you immediately. In the past we have been able to resolve issues that can sometimes be due to the way your computer is set up. We have a 24 hour desk service that is available for all of our guest.

I thank you for staying with us and look forward to accommodating you stay in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Springfield

Property: Courtyard Springfield
Address: 6710 Commerce St, Springfield, VA 22150-1632
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Springfield 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Courtyard By Marriott Springfield Hotel Springfield
Springfield Courtyard
Springfield Marriott

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