I had made a reservation on the phone and when I got there the room they had assigned me was unsuitable for my wife (she's disabled and I had mentioned that on the phone). I went back to the front desk and told the clerk (who turned out to be Sandra th general manager) about it and asked if there was anything else closer to the elevator. She found me a better room at the same rate I had been quoted. It was an awesome room! Well, we got settled in and then found our a few hours later that the air conditioner was not working. Since it was late, the front desk provided a big fan to help try and make it comfortable. The first thing the next morning, the maintainance man came in and replace the unit in less than 30 mintues. This faciltity looks good, the continental brakfast was as good as any I have seen and the staff is first rate! Would definitely go back there in a slit second. And Sandra the GM is the jewel in the crown!
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