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“Brian and Sally's Wedding”

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Best Western Plus South Hill Inn
Ranked #2 of 8 Hotels in South Hill
Reviewed November 10, 2013

Outstanding service and hospitality, staff was GREAT! Room was great, lots of hot water and comfortable bed!
Had great after wedding gathering in lobby, cozy and no one bothered us.

The free breakfast was also outstanding and VERY convienent.

If i travel this way again, will stay here without hesitation

  • Stayed: November 2013, traveled with family
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1  Thank CGKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this reviewResponded December 12, 2013

Dear CGKen:
Weddings are a time when family and friends come together and celebrate a beginning of a new and exciting life for a new couple. We are honored that we can play a little part in providing a great room, cozy lobby and a complimentary hot breakfast in order for the families to enjoy the numerous wedding events. Not only do we provide all these exceptional services, but we the Best Western South Hill Inn Family treat all our guests as family when they stay with us.
Respectfully:
Jay R.

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201 - 207 of 276 reviews

Reviewed November 4, 2013

First, there are several acceptable hotels to choose from in South Hill. I’ve stayed at Fairfield, Comfort and now, Best Western. We reserved a NS King with sofabed.

Positives:
This hotel has a wired internet option, which I like.
Beds were fine, the sheets were acceptably clean and new-ish.
Nice selection of soaps/toiletries was provided and the front desk has other personal items you might forget (I needed a toothbrush)
Breakfast was the best I’ve ever seen at a mid-price hotel—it was a full menu, eggs (scrambled & boiled), bacon or sausage, biscuits, cereals, oatmeal, apple & orange juice, fresh fruit, waffle station, plus a very attentive hostess who personally reminded each guest 5 min before she cleared the area that breakfast was closing and to let her know if we needed anything else. Get there early, the breakfast area is only about seven/eight tables.

Things to improve:
Well, it is an older property, but it is generally cared for.
The carpet in our room was a bit worn.
Bathrooms did not have a fan, and I think the lighting could be updated throughout the room.
Bath towels were ok, some soft/fluffy, others a bit rougher

I had a issue with the AC in my room, it was cool enough, but there was a odor of stale air that filled the side of the room next to the AC. The hotel manager stopped by quickly after I called the front desk and cleaned the AC unit, checked for moisture and replaced the cover. The odor was diminished after that. Just after he did the repairs, the manger asked me a question I had never been asked at a hotel before— is there anything else we can do to make sure your stay is satisfactory? My answer was”no,” but I felt like the question was sincere.

All the housekeeping and front desk staff were polite and seemed happy to assist us. Thanks Jay for helping me print out boarding passes.

With a refresh/upgrade, this could be a 3.5/4 star hotel. As it is, I rate it a solid 3-star and would/did stay again.

Room Tip: If you are going to breakfast, get there early, the breakfast area is only about seven/eight tables.
See more room tips
  • Stayed: September 2013, traveled on business
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Thank slt8y1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this reviewResponded December 12, 2013

Dear Slt8y1:
It is our pleasure to make our guests stays an ultimate experience. From providing toiletries that they have forgotten to a full menu hot breakfast. We also truly care about the individual needs of each guest and provide any assistance that can make their stay with us one that will have them return time and time again. We pride ourselves in going above and beyond, which not only includes helping our guests print boarding passes in order to expedite their flights, but providing a genuine love of providing exceptional services to all of our guests.
Respectfully:
Jay R.

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Reviewed October 24, 2013

Very good experience. I will stay there again. Good service, good value and good location. I will recommend this hotel chain to anyone looking to stay one night or many nights. Food quality is very good, restaurant is clean and sanitary.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Best Western
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this reviewResponded November 9, 2013

Dear Mr. George B.:
Not speaks louder that a guest who will return and stay with us again. We pride ourselves in providing guest experiences that have a lasting impression. Good service, good value and a good location are corner stones of our mission to our guests.
Respectfully:
Jay R

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Reviewed October 22, 2013

We've been staying at Best Westerns for years, and been generally very satisfied. Since they have come out with their Plus and Premier ratings, though, we have been very disappointed in several of the Plus hotels we've encountered...including this one. Our room was desperately in need of refurbishing, tile and carpet was very worn and looked nasty. Tiny bathroom, and room in general was small. Very small pillows, never saw anything like them before. TV aspect ratio was wrong, people looked short and fat, no way to adjust since those features were blocked on the remote. Very thin walls, we could almost make out everything people were saying in adjacent rooms, their toilets flushing were annoying all night long. Called front desk to see if coffee was available in the lobby....no answer. Walked down to the lobby and found another person waiting for someone to appear. Gave up and went back to the room. Later I called again and got someone who said coffee was 'probably' available in the breakfast area. Walked to that area and found it totally dark. Finally located coffee urns, too dark to read which was which. Managed to fill one cup and it was barely warm. Took it back to the room and microwaved it. Next morning we went to breakfast at the time hotel says it starts, found the room almost full of road workers who had stayed there. No attendant around, and all coffee urns were empty. So we went back to the room and returned a half hour later. This time there was coffee, but many other breakfast items were gone (with over an hour to go on breakfast time). No attendant, so we made do with what was available. Wanted a pastry (only one choice) warmed and buttered, but couldn't find butter....no matter, since there was no microwave to warm it in either. No fresh fruit. Attendant finally showed up as we were leaving for our room.

Can't figure out what makes this place a Plus, since I've stayed in non-Plus Best Westerns which were much nicer. Last two Pluses were a bust, but the one before that was one of the best hotels we've ever stayed at. Not sure we will be staying at Best Westerns in the future since they seem to be a crap shoot.

Room Tip: Request to see the room before you register. Try to get one on the end to reduce noise from adjacen...
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  • Stayed: October 2013, traveled as a couple
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Thank Blackie205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this reviewResponded November 9, 2013

Dear Cg205:
Best Western has unveiled a descriptor program that delineates 3 different properties, Best Western, Best Western Plus and Best Western Premier. In order to accommodate the different type of traveler’s needs individuals can chose from one of the three types of hotels that would fit their needs. Here at the Best Western Plus we offer a full hot breakfast buffet that our wonderful hostess presents to our guests with fresh items daily. Our hostess will personalize your breakfast items and accommodate any dietary needs for our guests. Not only do our breakfast hostesses personalize each guest’s needs breakfast needs all of our dedicated staff will do the same.
Respectfully:
Jay R

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Reviewed October 20, 2013

If you just need to sleep, this hotel will do. Not terrible clean but ok. Things look old and tired. Beds comfy but pillows were weird and tiny, not enough cover on the bed but linens were clean. No outdoor seating area to enjoy the fall weather and nothing or any interest close by. Good hotel for resting as you travel. Very thin walls and could here all activity in hallway. Mediocre continental breakfast.

  • Stayed: October 2013, traveled with family
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Thank punkin34446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this reviewResponded November 9, 2013

Dear Punkin34446:
We here at the Best Western Plus offer an ultimate guest experience that not only includes ultra clean rooms, but we also offer a full hot breakfast buffet, which our guest can choose from many different items like bacon, sausage, biscuits, gravy, fresh waffles, as well as, a full line of continental items. We also have a breath taking patio that overlooks our fountain that offers our guests a place to rest and unwind from life’s stressors.
Respectfully:
Jay R

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A TripAdvisor Member
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Reviewed October 15, 2013

I like staying at the Best Western in South Hill the employess are great and the breakfast is not bad. I stay at this hotel for 2 nights every year in August. I also like the rewards that are generated when staying at the Best Western.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this reviewResponded October 21, 2013

Dear Trip Advisor Member:
Not only do Best Western Reward members receive wonderful incentives staying with any one of our worldwide hotels, but if you are traveling thru South Hill, staying with us all guests will receive the ultimate guest experience.
Respectfully:
Jay R.

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Reviewed October 7, 2013

When we booked our recent trip to South Hill through Hot Wire, we were booked with this Hotel. What we did not know was that the website that we used gives you the rooms that are available not the one you think you are gettting. Being that I am an asthmatic and we have a baby we thought we were getting a Non-smoking room. But when we went to check in it was a smoking room. The hotel clerk was very helpful in trying to get the room changed but they were booked up and unable to change it. We were also booked for this hotel for over Christmas and they were able to acomadate us for those dates with a non smoking room. They informed us to call after we book again with Hotwire to make sure that the room we reserve is Non-smoking. They were very helpful.
The employees at this hotel are very friendly and try to make your stay as comfortable as possible. They looked up attractions for us to go visit and they were always friendly and talkative when we would go down for breakfast. They made you feel like you were part of their families.

  • Stayed: September 2013, traveled with family
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Thank BeccaRain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay R, General Manager at Best Western Plus South Hill Inn, responded to this reviewResponded October 21, 2013

Dear Mrs. BeccaRain:
One of our “mantras” is that “our guest should receive the ultimate guest experience.” When a mistake in booking happens we do our best to accommodate our guests. We can rearrange the guest rooms to upgrading our guests without a charge. We also thank you for staying with us on another occasion and a repeat guest speaks volumes about the services that we provide our each and every guest.
Respectfully:
Jay R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus South Hill Inn

Address: 101 Thompson St, South Hill, VA 23950-1753
Phone Number:
Location: United States > Virginia > Mecklenburg County > South Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in South Hill
Price Range: $73 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus South Hill Inn 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Best Western South Hill Inn is located in the heart of Lake Country, on Interstate 85 at Exit 12A. The area is full of historical and unique finds. Experience the comfort and charm of the south with the tranquil water of Lake Gaston and Buggs Island Lake. Take a drive through the countryside and visit the local winery, antique shops, museums and civil war routes. The hotel is just minutes away from the local businesses and restaurants. ... more   less 
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Also Known As:
Best Western South Hill Hotel South Hill
Holiday Inn La Crosse
La Crosse Holiday Inn

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