I am a Platinum member with ICH Priority Club (the Holiday Inn rewards program) because of how often I stay at their hotels... particularly Holiday Inn Express brands... and I am disappointed to say that I did not have the best experience at this particular property. It wasn't the worst experience of my life but it definitely was disappointing. Here's the scoop...
I arrived late in the evening after a long day of travels and was greeted by very accommodating staff. The only problem was that I requested a room on a high floor near the elevator and they put me in a room on the ground floor that was about as far away from the lobby as you could get. Very inconvenient. Out of fairness, I didn't bring it to their attention (so I really can't complain except to say that most of my requests at other Holiday Inn Express are attended to perfectly, so it was just disappointed. But, like I said, it was late and I just wanted to crash and not delay getting to my room, so I took my keys and my nice gift bag for being a valued patron and headed off to my room. But one of the staff members did eventually notice my request and ran after me to offer to move me to a different room but I kindly declined... it was just too late and I was beat. So, while it wasn't a great start to my stay, he redeemed their standing as an attentive staff by being concerned enough to run down the hall after noticing the request. Very nice of him and a nice level of customer of service that I don't think many night attendants would take so seriously. Again... super appreciative of just the effort alone. :-)
The real problems were really just in the room quality. I have a routine that I do every time I visit a hotel and that is to immediately drop my bags at the door and take photos of the room EXACTLY as it is upon walking in. This way, my TripAdvisor pics are completely accurate and are not messed up by me having "lived" in the room at all. So, as you will see from the photos... the bathroom is nice and clean (though the shower did have cracks in the wall and some grime in the grout from being an older room, I guess), but the room was otherwise thrown together without much attention to detail. The bedskirt was a mess and was tucked up under the mattress on one side. The pillows were so untidy looking... hard to explain... see pics. These sorts of things made me wonder if the bedding was even clean but I inspected everything and it looked laundered, so that put my mind at ease.
Another thing that drove me crazy that night is that the room was musty so it made the carpet feel damp. I couldn't walk barefoot in the room... had to wear socks or it just freaked me out (and I am not usually fussy about a humid room being that I am from Florida and a lot of our rooms get like this because of our climate).
The vent cover on the wall by the door was hanging out off the wall (see pics) and the wallpaper was peeling off at the seams in the area near the coach of my room. On top of it all, the bed and the pillows were just not comfortable so I had a restless night's sleep.
The only pluses I can give is-- the lobby was lovely and looked updated, parking was free, the complimentary breakfast was nice, and the property was conveniently located near the school where I was going to be running a teacher training the next day. Other than that though, I was very disappointed and really hope more attention to the room quality and cleanliness can be given to spruce this place up.
- Official Description (provided by the hotel):
- The Holiday Inn Express South Boston Hotel is a 3 star hotel located in the heart of South Boston, Virginia. We are convenient to all area restaurants, shopping, and the Halifax County Industrial Park. We are also 2 miles from South Boston Speedway and only 25 miles from VIR. If you're ready for quality service at an affordable price, STAY SMART, stay with us! ... more less
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- Also Known As:
- Holiday Inn Express South Boston Hotel South Boston
- Holiday Inn South Boston
- South Boston Holiday Inn