I would have loved to have given this hotel the highest rating, as Smithfield was our hometown for many years and I just love the folks around here! I have to start by saying that the staff was VERY friendly and accommodating - no surprise there. But, the housekeeping staff really needs to step it up a bit, before this newer hotel becomes "run down" quickly. The hall carpets were very soiled. Our beds were comfy and overall the room was clean, but the bathroom could have used another scrub.
We requested a non-smoking room, and saw the sign on the door, but once we entered the room the smell of cigarettes was heavy. The front desk employee was very professional and quick to change us to an adjacent room, which interestingly, didn't smell like smoke.
My husband stayed here two years ago, when the hotel was brand new and he commented to me that it's "gone downhill" since then. I would still stay here again, simply because the town is wonderful, but I think they might need to use a little elbow grease here or there...sorry Hampton Inn. :( We will give you another chance in the future... but wish you could be 100% non-smoking.More
- Free Wifi
- Free Parking