My husband and I stayed at the Homewood Suites last weekend along with other family members. The staff was rarely available and service was way below expectations. We were glad the suite had a kitchen and went grocery shopping for breakfast as the breakfast in the lobby was pretty poor by Hilton standards. The coffee in the evening was stale. Hotel management did call me to follow up on the various service complaints and explained their 100% guarantee policy which resulted in a compelete reimbursement for our 2 night stay.
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- Also Known As:
- Homewood Suites Richmond Airport Hotel Sandston
- Homewood Suites Sandston
- Homewood Sandston
- Richmond Airport Homewood Suites
- Sandston Homewood Suites