We stayed at the Homewood Suites near the Richmond, VA Airport on July 26th. I know I wasn’t a paying customer and was using our reward points, but we were treated as second class citizens during our stay. All I can say I won’t stay at this hotel again!
After a long days trip we got checked in and had to turn in our rental car at the airport that evening, before we left for home the next morning. The young man who worked the front desk told me he would send the hotels airport shuttle to pick me in about ten minutes. I waited for 45 minutes before calling to see when my ride was going to pick me up. I couldn’t believe the front desk clerk forgot me and left me sitting at the airport for well over 45 minutes!! It wasn’t the shuttle driver's fault because he said he needed something to do that night and was very apologetic. After this the front desk clerk was very rude and could have carried less. I noticed that the hotel made free luggage tags from a persons business. So when the next shift started the young lady working the evening shift wouldn’t or just plain forgot to finish the tag. It was nice the people working the morning shift were helpful to make it a quickly before we left on our flight.
We also noticed the bed cover stunk like something rotten and was dirty. Very surprised a company leaves things like this for people to use and does not provides clean bed covers. We stayed at the Hampton Inn in the same general area for years and never had these kinds of problems. Too bad Hilton’s sold it to another hotel chain. I will stay at Double Tree or Courtyard next time.
We couldn’t believe what happened at breakfast in the morning. There were so many people eating in the morning, the hotel didn’t have enough staff working to keep up with the demand for the food. It also didn’t help, they would only cook a fourth of a pan of eggs at a time and everyone would have to wait for them to cook more food. If a hotel has a big crowd and have 15 people waiting for food, why would you only cook enough food for 10 people and know more people are coming? This was happening to all the food on the menu even the coffee and napkins. The hotel didn’t even have enough seats in the dinning area for everyone to sit. We did notice one ethnic group was staying at the hotel, and during the free breakfast, this group was letting a lot of people in the back door that weren’t staying at the hotel, so they could get a free breakfast. We couldn’t believe the hotel staff didn’t do a thing about this and looked the other way. This breakfast experience was terrible and for the people actually staying at the hotel and for others wanting to get to the airport on time. Where was security? I always wonder when a hotel gives a 100% guarantee if there is something else going on at their hotels. They do it to make people think it will have a good stay? I went through this with the Holiday Inn’s 100% guarantee, that didn’t mean diddly squat.
Also, who puts a basketball court right next to the guess rooms? We had people right outside the window playing basketball at 6:30 in the morning, when we were hoping to recover a little bit before our next day travels.
Good luck if you stay at this hotel!
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- Also Known As:
- Homewood Suites Richmond Airport Hotel Sandston
- Homewood Suites Sandston
- Homewood Sandston
- Richmond Airport Homewood Suites
- Sandston Homewood Suites